Assessor Resource

HLTAHA017
Assist with social work

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required by a social work assistant in undertaking support tasks delegated by a social worker.

This unit applies to social work assistants working in a health or community context. Depending on the setting, work will be under the regular (direct, indirect or remote) supervision of a social worker.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide assistance to clients

1.1 Assist clients, carers and families to access organisation services

1.2 Provide accurate information to clients regarding available services

1.3 Assist clients, carers and families with completion of paperwork

1.4 Assist clients to access emergency assistance, including financial assistance where required

2. Provide assistance to social workers

2.1 Provide a range of screening assessments as directed by the supervising social worker

2.2 Contact external providers of care services, as well as community and government agencies, in order to provide access and information for clients

2.3 Collect and collate information regarding available services, keep up to date and provide to clients

2.4 Provide information and education to clients as determined by the supervising social worker

2.5 Provide assistance to social workers in case management activities

2.6 Assist social workers with activities relating to patient discharge and flow

3. Assist a multidisciplinary team

3.1 Work with social workers, other health professionals, and other team members to ensure high quality client outcomes

3.2 Attend and participate effectively in case conferences, team meetings and quality improvement activities

3.3 Work within the scope of own role, with regard to professional boundaries and organisation policies and procedures

4. Complete required administrative activities

4.1 Collect and accurately record information provided by clients

4.2 Follow confidentiality and privacy requirements in relation to client information

4.3 Complete client records, databases and other documentation within legal and organisation requirements

4.4 Maintain statistics in accordance with organisation policies and procedures

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assisted with 3 social work clients, 1 in a simulated environment and 2 in the workplace

performed the activities outlined in the performance criteria of this unit during a period of at least 120 hours of work

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

policy and procedures in relation to infection control

services available for referral, both within the organisation and in the community, including:

Centrelink, Medicare and other government agencies, and the services they provide

community based organisations with a focus on particular client groups

word processing programs, spreadsheets and databases commonly used in an organisation and correct use to accurately complete tasks

concepts of cultural awareness, cultural safety and cultural competence and how these can impact work

commonly used screening assessment tools, their purposes and application

legal and ethical considerations relevant to allied health:

privacy, confidentiality and disclosure

work role boundaries – responsibilities and limitations of self and other team members including nursing, medical and other personnel and their scope of practice

work health and safety

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in a therapeutic workplace under direction and supervision (direct, indirect, remote) as determined by the social worker.

The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including screening assessments

modelling of industry operating conditions and contingencies, including provision of services to real people

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide assistance to clients

1.1 Assist clients, carers and families to access organisation services

1.2 Provide accurate information to clients regarding available services

1.3 Assist clients, carers and families with completion of paperwork

1.4 Assist clients to access emergency assistance, including financial assistance where required

2. Provide assistance to social workers

2.1 Provide a range of screening assessments as directed by the supervising social worker

2.2 Contact external providers of care services, as well as community and government agencies, in order to provide access and information for clients

2.3 Collect and collate information regarding available services, keep up to date and provide to clients

2.4 Provide information and education to clients as determined by the supervising social worker

2.5 Provide assistance to social workers in case management activities

2.6 Assist social workers with activities relating to patient discharge and flow

3. Assist a multidisciplinary team

3.1 Work with social workers, other health professionals, and other team members to ensure high quality client outcomes

3.2 Attend and participate effectively in case conferences, team meetings and quality improvement activities

3.3 Work within the scope of own role, with regard to professional boundaries and organisation policies and procedures

4. Complete required administrative activities

4.1 Collect and accurately record information provided by clients

4.2 Follow confidentiality and privacy requirements in relation to client information

4.3 Complete client records, databases and other documentation within legal and organisation requirements

4.4 Maintain statistics in accordance with organisation policies and procedures

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assisted with 3 social work clients, 1 in a simulated environment and 2 in the workplace

performed the activities outlined in the performance criteria of this unit during a period of at least 120 hours of work

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

policy and procedures in relation to infection control

services available for referral, both within the organisation and in the community, including:

Centrelink, Medicare and other government agencies, and the services they provide

community based organisations with a focus on particular client groups

word processing programs, spreadsheets and databases commonly used in an organisation and correct use to accurately complete tasks

concepts of cultural awareness, cultural safety and cultural competence and how these can impact work

commonly used screening assessment tools, their purposes and application

legal and ethical considerations relevant to allied health:

privacy, confidentiality and disclosure

work role boundaries – responsibilities and limitations of self and other team members including nursing, medical and other personnel and their scope of practice

work health and safety

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in a therapeutic workplace under direction and supervision (direct, indirect, remote) as determined by the social worker.

The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including screening assessments

modelling of industry operating conditions and contingencies, including provision of services to real people

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Assist clients, carers and families to access organisation services 
Provide accurate information to clients regarding available services 
Assist clients, carers and families with completion of paperwork 
Assist clients to access emergency assistance, including financial assistance where required 
Provide a range of screening assessments as directed by the supervising social worker 
Contact external providers of care services, as well as community and government agencies, in order to provide access and information for clients 
Collect and collate information regarding available services, keep up to date and provide to clients 
Provide information and education to clients as determined by the supervising social worker 
Provide assistance to social workers in case management activities 
Assist social workers with activities relating to patient discharge and flow 
Work with social workers, other health professionals, and other team members to ensure high quality client outcomes 
Attend and participate effectively in case conferences, team meetings and quality improvement activities 
Work within the scope of own role, with regard to professional boundaries and organisation policies and procedures 
Collect and accurately record information provided by clients 
Follow confidentiality and privacy requirements in relation to client information 
Complete client records, databases and other documentation within legal and organisation requirements 
Maintain statistics in accordance with organisation policies and procedures 

Forms

Assessment Cover Sheet

HLTAHA017 - Assist with social work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTAHA017 - Assist with social work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: