Assessor Resource

HLTAHW003
Provide basic health information to clients

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required by a new worker in primary health care to deliver clear instructions and basic healthy lifestyle information to Aboriginal and/or Torres Strait Islander clients. The unit includes basic information on nutrition and environmental health and basic information to support implementation of a client’s health care plan.

This unit applies to all staff providing support to the delivery of primary health care. All work tasks are to be performed under supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Clarify client needs for health information

1.1 Use communication skills appropriate to individual clients and/or significant others to gain information about the client’s specific basic health issues and needs

1.2 Consider cultural practices and beliefs when clarifying information needs of the client

1.3 Use principles of confidentiality to communicate findings about client information needs to appropriate staff

1.4 Gain information from health service providers to pass on to the client and/or significant other and clarify as required

1.5 Accurately record all information about the client as required by organisational standards

2. Provide basic health information to client

2.1 Use effective communication skills to deliver relevant health information to the client in line with client, community, organisation and legislative requirements

2.2 Provide basic information about healthy lifestyle, including nutrition and environmental health factors

2.3 Provide basic information to support individual health care plan

2.4 Provide information to support a self-care approach

3. Assist in the evaluation of health information provision

3.1 Consult client and/or community about effectiveness of health information

3.2 Seek feedback to determine how well health information has been understood

3.3 Provide feedback to supervisor and appropriate personnel

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

provided basic health information to at least three Aboriginal and/or Torres Strait Islander clients by:

- gaining and clarifying each client’s health information requirements in a culturally sensitive manner

- providing basic health information specific to the needs of each client, including information on:

o nutrition and environmental health

o individual health care planning

o self-care and management approaches

- getting feedback from each client on the services received

- providing feedback to relevant personnel regarding the effectiveness of health information.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role under supervision.

This includes basic knowledge of:

major body systems, organs and their functions, including:

- cardiovascular system (including heart, arteries and veins)

- respiratory system (including lungs, nose, mouth, throat)

- senses (including sight, hearing, smell, touch, taste and equilibrium)

- skin and integumentary system (including skin layers, hair and nails)

- digestive and gastrointestinal system (including stomach, intestines, bowel)

- nervous system (including brain and nerves)

- circulatory system (including arteries and veins)

- genitourinary system (including male and female genital and reproductive systems)

- endocrine system (including glands and hormones)

- musculoskeletal system (skull, skeleton, muscles, body tissue)

factors contributing to healthy lifestyles including:

- nutrition

- exercise and activity

- alcohol consumption

- smoking

- use and abuse of prescribed and illicit drugs

- healthy weight range

- environmental factors

- mental, social and emotional health and wellbeing

processes to prevent infection and chronic diseases

community health issues

health care plans

organisational standards, policies and procedures.

Skills must be demonstrated working:

in a health service or centre

under supervision, as part of a primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Clarify client needs for health information

1.1 Use communication skills appropriate to individual clients and/or significant others to gain information about the client’s specific basic health issues and needs

1.2 Consider cultural practices and beliefs when clarifying information needs of the client

1.3 Use principles of confidentiality to communicate findings about client information needs to appropriate staff

1.4 Gain information from health service providers to pass on to the client and/or significant other and clarify as required

1.5 Accurately record all information about the client as required by organisational standards

2. Provide basic health information to client

2.1 Use effective communication skills to deliver relevant health information to the client in line with client, community, organisation and legislative requirements

2.2 Provide basic information about healthy lifestyle, including nutrition and environmental health factors

2.3 Provide basic information to support individual health care plan

2.4 Provide information to support a self-care approach

3. Assist in the evaluation of health information provision

3.1 Consult client and/or community about effectiveness of health information

3.2 Seek feedback to determine how well health information has been understood

3.3 Provide feedback to supervisor and appropriate personnel

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

provided basic health information to at least three Aboriginal and/or Torres Strait Islander clients by:

- gaining and clarifying each client’s health information requirements in a culturally sensitive manner

- providing basic health information specific to the needs of each client, including information on:

o nutrition and environmental health

o individual health care planning

o self-care and management approaches

- getting feedback from each client on the services received

- providing feedback to relevant personnel regarding the effectiveness of health information.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role under supervision.

This includes basic knowledge of:

major body systems, organs and their functions, including:

- cardiovascular system (including heart, arteries and veins)

- respiratory system (including lungs, nose, mouth, throat)

- senses (including sight, hearing, smell, touch, taste and equilibrium)

- skin and integumentary system (including skin layers, hair and nails)

- digestive and gastrointestinal system (including stomach, intestines, bowel)

- nervous system (including brain and nerves)

- circulatory system (including arteries and veins)

- genitourinary system (including male and female genital and reproductive systems)

- endocrine system (including glands and hormones)

- musculoskeletal system (skull, skeleton, muscles, body tissue)

factors contributing to healthy lifestyles including:

- nutrition

- exercise and activity

- alcohol consumption

- smoking

- use and abuse of prescribed and illicit drugs

- healthy weight range

- environmental factors

- mental, social and emotional health and wellbeing

processes to prevent infection and chronic diseases

community health issues

health care plans

organisational standards, policies and procedures.

Skills must be demonstrated working:

in a health service or centre

under supervision, as part of a primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Use communication skills appropriate to individual clients and/or significant others to gain information about the client’s specific basic health issues and needs 
Consider cultural practices and beliefs when clarifying information needs of the client 
Use principles of confidentiality to communicate findings about client information needs to appropriate staff 
Gain information from health service providers to pass on to the client and/or significant other and clarify as required 
Accurately record all information about the client as required by organisational standards 
Use effective communication skills to deliver relevant health information to the client in line with client, community, organisation and legislative requirements 
Provide basic information about healthy lifestyle, including nutrition and environmental health factors 
Provide basic information to support individual health care plan 
Provide information to support a self-care approach 
Consult client and/or community about effectiveness of health information 
Seek feedback to determine how well health information has been understood 
Provide feedback to supervisor and appropriate personnel 

Forms

Assessment Cover Sheet

HLTAHW003 - Provide basic health information to clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHW003 - Provide basic health information to clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: