Assessor Resource

HLTAHW006
Facilitate and advocate for the rights and needs of clients and community members

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the required knowledge and skills for primary health care workers to assist Aboriginal and/or Torres Strait Islander clients and communities to understand their rights and communicate their needs within a self-determination framework. This includes the use of interpreter and translation services to liaise with service providers to enable clients to access a range of health services. This unit does not assume the individual worker has interpretation and/or translation qualifications to provide these services themselves.

This unit applies to Aboriginal and/or Torres Strait Islander Health Workers working as part, and under the supervision, of a multidisciplinary primary health care team to provide a range of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify the rights, needs and options available to the client

1.1 Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services

1.2 Support client to identify needs that are not being met by existing services or supports

1.3 Provide client with information about their rights and options for meeting their needs

1.4 Assist client to identify their preferred option and negotiate other options, as required

2. Assist the client to present their own needs

2.1 Assist client to make contact with relevant persons and agencies

2.2 Provide client with information and support them to present their rights and needs

2.3 Encourage client to communicate in their preferred language, and provide support as required

2.4 Assist client to put their views to relevant persons and agencies to meet their needs as required

2.5 Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients

3. Advocate for the client when self-advocacy is not possible

3.1 Identify relevant individuals or agencies and contact them about the specific issue

3.2 Clearly represent the client’s point of view to those involved

3.3 Use clear, appropriate and accessible language that values and respects each individual

3.4 Discuss progress and outcomes with client

3.5 Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required

3.6 Maintain client confidentiality at all times when communicating client information

4. Liaise with health service providers to meet client and community needs

4.1 Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision

4.2 Communicate local community values, beliefs and gender roles to service providers, as required

4.3 Explain to service providers, as required, the role of traditional healers in the community

4.4 Consult health service providers about the organisation and delivery of health services in the community

4.5 Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community

5. Promote the rights, needs and interests of the client

5.1 Regularly discuss rights and needs of clients with other workers and supervisor

5.2 Make suggestions to other workers and supervisor about ways to improve services to clients

5.3 Implement changes as required


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify the rights, needs and options available to the client

1.1 Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services

1.2 Support client to identify needs that are not being met by existing services or supports

1.3 Provide client with information about their rights and options for meeting their needs

1.4 Assist client to identify their preferred option and negotiate other options, as required

2. Assist the client to present their own needs

2.1 Assist client to make contact with relevant persons and agencies

2.2 Provide client with information and support them to present their rights and needs

2.3 Encourage client to communicate in their preferred language, and provide support as required

2.4 Assist client to put their views to relevant persons and agencies to meet their needs as required

2.5 Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients

3. Advocate for the client when self-advocacy is not possible

3.1 Identify relevant individuals or agencies and contact them about the specific issue

3.2 Clearly represent the client’s point of view to those involved

3.3 Use clear, appropriate and accessible language that values and respects each individual

3.4 Discuss progress and outcomes with client

3.5 Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required

3.6 Maintain client confidentiality at all times when communicating client information

4. Liaise with health service providers to meet client and community needs

4.1 Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision

4.2 Communicate local community values, beliefs and gender roles to service providers, as required

4.3 Explain to service providers, as required, the role of traditional healers in the community

4.4 Consult health service providers about the organisation and delivery of health services in the community

4.5 Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community

5. Promote the rights, needs and interests of the client

5.1 Regularly discuss rights and needs of clients with other workers and supervisor

5.2 Make suggestions to other workers and supervisor about ways to improve services to clients

5.3 Implement changes as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services 
Support client to identify needs that are not being met by existing services or supports 
Provide client with information about their rights and options for meeting their needs 
Assist client to identify their preferred option and negotiate other options, as required 
Assist client to make contact with relevant persons and agencies 
Provide client with information and support them to present their rights and needs 
Encourage client to communicate in their preferred language, and provide support as required 
Assist client to put their views to relevant persons and agencies to meet their needs as required 
Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients 
Identify relevant individuals or agencies and contact them about the specific issue 
Clearly represent the client’s point of view to those involved 
Use clear, appropriate and accessible language that values and respects each individual 
Discuss progress and outcomes with client 
Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required 
Maintain client confidentiality at all times when communicating client information 
Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision 
Communicate local community values, beliefs and gender roles to service providers, as required 
Explain to service providers, as required, the role of traditional healers in the community 
Consult health service providers about the organisation and delivery of health services in the community 
Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community 
Regularly discuss rights and needs of clients with other workers and supervisor 
Make suggestions to other workers and supervisor about ways to improve services to clients 
Implement changes as required 

Forms

Assessment Cover Sheet

HLTAHW006 - Facilitate and advocate for the rights and needs of clients and community members
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHW006 - Facilitate and advocate for the rights and needs of clients and community members

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: