Assessor Resource

HLTAHW043
Facilitate access to tertiary health services

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the required skills and knowledge to develop and maintain links with tertiary referral centres for Aboriginal and/or Torres Strait Islander health. It includes developing and maintaining networks with health services, assisting clients requiring transport and accommodation, providing information, and participating in discharge planning.

This unit applies to those Aboriginal and/or Torres Strait Islander Health Workers working independently and as part of a multidisciplinary team to deliver primary health care services to Aboriginal and/or Torres Strait Islander clients and community.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and maintain cooperative working relationships with tertiary health services

1.1 Gather information about relevant tertiary health services, organisations and key contacts

1.2 Establish networks to meet client needs and organisation objectives as required

1.3 Maintain working relationships between and within organisations to provide benefits for clients and the organisation

1.4 Provide and share information and resources about own and other organisations as requested

2. Support clients to access tertiary health services

2.1 Provide clients with information about available tertiary health services and support, as appropriate

2.2 Assist clients and their families with transport and accommodation to access tertiary health services as required

2.3 Liaise with government and non-government agencies, departments and organisations as required

2.4 Provide advocacy to support relationships between clients and other organisations and agencies as required

3. Participate in discharge planning

3.1 Identify and communicate with key individuals involved in discharge planning at the tertiary health service

3.2 Discuss discharge planning with clients and their families

3.3 Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

worked effectively across the range of health support services, in line with community needs and workplace requirements, to support at least three different clients in accessing tertiary health services by:

establishing and maintaining working relationships and networks with relevant tertiary health services for the benefit of clients and own organisation

providing accurate and relevant information and guidance to support each client’s understanding of and access to tertiary health services by:

gathering relevant information about tertiary health services for each client’s identified needs

providing oral and written information about the available services and processes

assisting clients with written documents

arranging and/or supporting travel and accommodation of clients accessing tertiary health services

interpreting and communicating costs to clients, if relevant

supporting discharge arrangements, including liaising between the tertiary health service and the client on each client’s behalf.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

relevant tertiary health services available to Aboriginal and/or Torres Strait Islander clients needing access to specialised care, including Aboriginal Community Controlled Health Organisations

arrangements needed to assist client to access available support services, including transport, accommodation and other needs incidental to accessing tertiary health services

communication strategies, including cross-cultural communication

major tertiary referral centres in the relevant metropolitan or regional centre, including:

locations

functions

services

specialities

key individuals in tertiary referral centres and their:

contact details

roles/ position

organisation standards, policies and procedures, including discharge procedures.

Skills must be demonstrated working:

in a health service or centre

individually or as a member of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and maintain cooperative working relationships with tertiary health services

1.1 Gather information about relevant tertiary health services, organisations and key contacts

1.2 Establish networks to meet client needs and organisation objectives as required

1.3 Maintain working relationships between and within organisations to provide benefits for clients and the organisation

1.4 Provide and share information and resources about own and other organisations as requested

2. Support clients to access tertiary health services

2.1 Provide clients with information about available tertiary health services and support, as appropriate

2.2 Assist clients and their families with transport and accommodation to access tertiary health services as required

2.3 Liaise with government and non-government agencies, departments and organisations as required

2.4 Provide advocacy to support relationships between clients and other organisations and agencies as required

3. Participate in discharge planning

3.1 Identify and communicate with key individuals involved in discharge planning at the tertiary health service

3.2 Discuss discharge planning with clients and their families

3.3 Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

worked effectively across the range of health support services, in line with community needs and workplace requirements, to support at least three different clients in accessing tertiary health services by:

establishing and maintaining working relationships and networks with relevant tertiary health services for the benefit of clients and own organisation

providing accurate and relevant information and guidance to support each client’s understanding of and access to tertiary health services by:

gathering relevant information about tertiary health services for each client’s identified needs

providing oral and written information about the available services and processes

assisting clients with written documents

arranging and/or supporting travel and accommodation of clients accessing tertiary health services

interpreting and communicating costs to clients, if relevant

supporting discharge arrangements, including liaising between the tertiary health service and the client on each client’s behalf.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

relevant tertiary health services available to Aboriginal and/or Torres Strait Islander clients needing access to specialised care, including Aboriginal Community Controlled Health Organisations

arrangements needed to assist client to access available support services, including transport, accommodation and other needs incidental to accessing tertiary health services

communication strategies, including cross-cultural communication

major tertiary referral centres in the relevant metropolitan or regional centre, including:

locations

functions

services

specialities

key individuals in tertiary referral centres and their:

contact details

roles/ position

organisation standards, policies and procedures, including discharge procedures.

Skills must be demonstrated working:

in a health service or centre

individually or as a member of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Gather information about relevant tertiary health services, organisations and key contacts 
Establish networks to meet client needs and organisation objectives as required 
Maintain working relationships between and within organisations to provide benefits for clients and the organisation 
Provide and share information and resources about own and other organisations as requested 
Provide clients with information about available tertiary health services and support, as appropriate 
Assist clients and their families with transport and accommodation to access tertiary health services as required 
Liaise with government and non-government agencies, departments and organisations as required 
Provide advocacy to support relationships between clients and other organisations and agencies as required 
Identify and communicate with key individuals involved in discharge planning at the tertiary health service 
Discuss discharge planning with clients and their families 
Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements 

Forms

Assessment Cover Sheet

HLTAHW043 - Facilitate access to tertiary health services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHW043 - Facilitate access to tertiary health services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: