Assessor Resource

HLTAHW047
Support and promote social and emotional wellbeing of staff and clients

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the required skills and knowledge to provide social and emotional support to clients and staff, and to promote the importance of maintaining social and emotional wellbeing in the workplace.

It covers social and emotional support required by those involved in face-to-face delivery of primary health care services.

The unit applies to those Aboriginal and/or Torres Strait Islander Health Workers working independently and as part of a multidisciplinary team to deliver primary health care services to Aboriginal and/or Torres Strait Islander clients and communities.

This unit equips Aboriginal and/or Torres Strait Islander Health Workers to provide support related to social and emotional wellbeing and does not infer that they are qualified counsellors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Assess social and emotional needs

1.1 Seek relevant information to determine client’s current mental/emotional state and history

1.2 Observe behaviour and body language and note unusual behaviour

1.3 Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues

1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence

1.5 Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team

1.6 Maintain confidentiality in line with organisation requirements

1.7 Identify issues requiring mandatory notification and report to an appropriate authority

2. Support a client’s social and emotional wellbeing

2.1 Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

2.2 Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

2.3 Support individual clients to implement, maintain and review self-care strategies

2.4 Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

2.5 Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

3. Provide social/emotional support in the workplace

3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues

3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one

3.3 Support staff to access professional assistance as appropriate, including referrals

3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development

3.5 Support staff to acknowledge the impact of the shared history of transgenerational trauma

3.6 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

provided support and promoted social and emotional wellbeing for at least three clients by:

communicating in a culturally appropriate and safe manner at all times with each client to gain confidence, trust and client history

assessing social and emotional wellbeing issues, including making a risk assessment of each client

providing immediate and ongoing support and monitoring as required to address issues

referring clients appropriately as part of treatment

working with each client to identify and implement self-care strategies for social and emotional wellbeing

providing information to each client about social and emotional wellbeing

maintaining client confidentiality

supported at least two staff members who provide social and emotional wellbeing to clients by:

communicating in a culturally appropriate and safe manner to conduct debriefing and supervision of staff

assisting staff with decision-making and problems with client’s treatment and progress

encouraging staff to access services for their own social and emotional wellbeing

interacting appropriately with staff within professional boundaries and according to organisation procedures and policies

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

effective techniques for providing social and emotional support, including self-help and stress management strategies

effective communication skills to:

build rapport

question and probe to identify underlying social/emotional health issues

clarify issues

provide feedback

listen empathetically

provide support

special needs of Aboriginal and/or Torres Strait Islander Health Workers and their clients, such as:

issues relating to dispossession, stolen generations and cultural loss

social issues relating to overcrowded housing, community pressures on Aboriginal and/or Torres Strait Islander Health Workers

available and effective referral services for counselling and associated social/emotional support

organisation policy and procedures to provide social/emotional support to staff (in-house and through referral)

key aspects of human psychology and mental health care

culture and spirituality issues

legislative and confidentiality requirements.

Skills must be demonstrated working:

in a health service or centre

individually or as a member of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Assess social and emotional needs

1.1 Seek relevant information to determine client’s current mental/emotional state and history

1.2 Observe behaviour and body language and note unusual behaviour

1.3 Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues

1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence

1.5 Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team

1.6 Maintain confidentiality in line with organisation requirements

1.7 Identify issues requiring mandatory notification and report to an appropriate authority

2. Support a client’s social and emotional wellbeing

2.1 Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

2.2 Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

2.3 Support individual clients to implement, maintain and review self-care strategies

2.4 Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

2.5 Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

3. Provide social/emotional support in the workplace

3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues

3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one

3.3 Support staff to access professional assistance as appropriate, including referrals

3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development

3.5 Support staff to acknowledge the impact of the shared history of transgenerational trauma

3.6 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

provided support and promoted social and emotional wellbeing for at least three clients by:

communicating in a culturally appropriate and safe manner at all times with each client to gain confidence, trust and client history

assessing social and emotional wellbeing issues, including making a risk assessment of each client

providing immediate and ongoing support and monitoring as required to address issues

referring clients appropriately as part of treatment

working with each client to identify and implement self-care strategies for social and emotional wellbeing

providing information to each client about social and emotional wellbeing

maintaining client confidentiality

supported at least two staff members who provide social and emotional wellbeing to clients by:

communicating in a culturally appropriate and safe manner to conduct debriefing and supervision of staff

assisting staff with decision-making and problems with client’s treatment and progress

encouraging staff to access services for their own social and emotional wellbeing

interacting appropriately with staff within professional boundaries and according to organisation procedures and policies

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

effective techniques for providing social and emotional support, including self-help and stress management strategies

effective communication skills to:

build rapport

question and probe to identify underlying social/emotional health issues

clarify issues

provide feedback

listen empathetically

provide support

special needs of Aboriginal and/or Torres Strait Islander Health Workers and their clients, such as:

issues relating to dispossession, stolen generations and cultural loss

social issues relating to overcrowded housing, community pressures on Aboriginal and/or Torres Strait Islander Health Workers

available and effective referral services for counselling and associated social/emotional support

organisation policy and procedures to provide social/emotional support to staff (in-house and through referral)

key aspects of human psychology and mental health care

culture and spirituality issues

legislative and confidentiality requirements.

Skills must be demonstrated working:

in a health service or centre

individually or as a member of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Seek relevant information to determine client’s current mental/emotional state and history 
Observe behaviour and body language and note unusual behaviour 
Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues 
Make a risk assessment in relation to potential for suicide, self-harm and/or violence 
Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team 
Maintain confidentiality in line with organisation requirements 
Identify issues requiring mandatory notification and report to an appropriate authority 
Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures 
Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues 
Support individual clients to implement, maintain and review self-care strategies 
Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness 
Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements 
Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues 
Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one 
Support staff to access professional assistance as appropriate, including referrals 
Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development 
Support staff to acknowledge the impact of the shared history of transgenerational trauma 
Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism 
Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures 
Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues 
Support individual clients to implement, maintain and review self-care strategies 
Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness 
Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements 

Forms

Assessment Cover Sheet

HLTAHW047 - Support and promote social and emotional wellbeing of staff and clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHW047 - Support and promote social and emotional wellbeing of staff and clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: