Essential skills (contd): In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Demonstrate computer literacy, including: proficiency in operating prioritising tools keyboarding skills to enable accurate input and extraction of data Use problem solving skills including: using available resources analysing information making decisions that ensure the most efficient and effective use of resources Use oral communication skills required to fulfil job roles as specified by the organisation, including: asking questions active listening asking for clarification of information from caller negotiating solutions acknowledging and responding to a range of views explaining clearly and concisely the nature of the service request, including location of the event, to emergency crews. Use interpersonal skills, including: working with others showing empathy with callers, clients and relatives relating to persons from differing cultural, social and religious backgrounds working with interpreters as required Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: recording information accurately preparing formal records as required Use initiative in responding to challenging situations and individuals Take a responsible approach to professional development, including: maintaining own skills and knowledge and ongoing development being open to learning new ideas and techniques in a range of settings sharing workplace information with others |