- HLTCOM408B - Use specific health terminology to communicate effectively
Assessor Resource
HLTCOM408B
Use specific health terminology to communicate effectively
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to work in a range of health settings
It has been derived from unit BSBMED301A Use advanced medical terminology to apply across a range of health industry sectors, including medical and non-medical settings
Application of this unit should be contextualised to reflect specific terminology and usage requirements to address workplace requirements, issues and practices
This unit covers the skills required to understand and respond to instructions, carry out routine tasks and communicate with a range of internal and external clients in a health care practice, using appropriate practice-specific health terminology.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills
The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this competency unit: | This unit is most appropriately assessed in a classroom environment Assessment may contain theoretical emphasis and examples covering a range of workplace situations in relation to a specific sector of the health industry Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender Assessment of sole practitioners must consider their unique workplace context, including: Interaction with others in the broader professional community as part of the sole practitioner's workplace Scope of practice as detailed in the qualification and component competency units Holistic/integrated assessment including: working within the practice framework performing a health assessment assessing the client planning treatment providing treatment |
Access and equity considerations: | All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
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Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: Relevant workplace guidelines Relevant practice-specific health terminology Relevant local/state/federal legislation Own and others' responsibilities Appropriate forms and recording requirements Appropriate external agencies Appropriate information sources |
Essential skills: Ability to: Use and understand abbreviations for practice-specific health terms and associated processes Correctly spell and pronounce practice-specific health terminology Communicate in a professional manner using appropriate communication strategies Maintain confidentiality, security and privacy of information Carry out activities and actions within local, state and federal legislation Follow instructions, including routine oral and written sequenced instructions Ensure activities are well organised, executed in a timely fashion and any documents prepared or obtained are filed appropriately Ensure all written communication is self-checked for spelling errors, grammatical mistakes and missing words and presented to designated person for approval if required Use literacy skills, including: follow procedures, policies, signs and instructions use correct spelling, grammar and punctuation Use language skills, including: relay information use appropriate and correct practice-specific health terminology use correct pronunciation and sentence structures question to clarify terms and context Apply interpersonal skills to interact with clients and others in an appropriate manner Apply basic research skills to increase own knowledge of practice-specific health terminology |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Practice-specific health terminology may include standard terms and abbreviations relating to: | Practice-specific language and nomenclature Case taking Prescriptions Labelling Health conditions and disease processes Health investigations and procedures Practice equipment and instruments Departments/sections in a hospital Other health care specialties Health insurance Workcover Referrals |
Written and oral instructions may include: | Notices Prescriptions Instructions for post-treatment care Client notes Routine reports Test results Referrals OHS signs and instructions Diary entries Telephone calls Oral instructions |
Routine tasks may include: | Entering client details into computer system Filing client notes Maintaining client information Receiving and making telephone calls Word processing Processing correspondence Maintaining information to assist clients and practitioner(s) Ordering stock (e.g. stationery, medical supplies) Recording information Preparing reports Answering client enquiries Producing a range of documents, as required |
Oral communication may include: | Verbal instructions Confirming appointments Answering routine telephone enquiries Communicating with a range of health care professionals on client related matters |
Written communication may include: | Memoranda Letters Minutes Forms Correspondence to a range of health care professionals on client related matters Client history questionnaires Client records Appointment diaries, cards Telephone messages Client histories Case reports |
Clinic guidelines may include: | Telephone protocol Correspondence format Office practice manual OHS Emergency procedures Security, confidentiality and privacy procedures Recording information Cleanliness and hygiene Accessing and updating files Information specific to the practice Comply with local, state and federal legislation Instructions |
Clarification may be sought from: | Dictionary of medical and/or other health care terminology Drug and prescription information sources/databases Practice specific texts Clinic guidelines Relevant handbook Designated person/s |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Receive, understand and document written and oral instructions using practice-specific health terminology | |||
| Use checklists containing health terminology where appropriate | |||
| Recognise and interpret abbreviations for practice-specific terms and associated processes | |||
| Understand and adhere to policies, procedures and guidelines of specific health workplace | |||
| Seek clarification of instructions when necessary | |||
| Use practice-specific health terminology correctly in the completion of routine tasks | |||
| Seek assistance from designated person/s as required | |||
| Use appropriate practice-specific health terminology as directed in oral and written communication with clients, fellow workers and health professionals | |||
| Present written communication to a designated person for verification of terminology if required | |||
| Correctly spell and pronounce practice-specific health terminology | |||
| Seek advice from designated person as required to clarify correct use and meaning of practice-specific health terms and associated processes |
Forms
Assessment Cover Sheet
HLTCOM408B - Use specific health terminology to communicate effectively
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Assessment Record Sheet
HLTCOM408B - Use specific health terminology to communicate effectively
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Assessment task 1: [title] Result: Competent Not yet competent
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