Essential skills: It is critical that the candidate demonstrate the ability to Demonstrate effective relationship management with clients Maintain client confidentiality and privacy Safely perform care tasks Use effective communication skills with clients In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Communicate in a non discriminatory, supportive and inclusive manner Deal with conflict Demonstrate respect for client Establish and maintain relationships taking into account individual differences Listen and respond to communication initiatives of client Understand the roles and responsibilities of self and other workers within the service/organisation Use appropriate verbal and non verbal communication styles Use effective listening techniques Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary the organisation may require competence in English or community language, depending on client group Use problem solving skills including the ability to use available resources and prioritise workload Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation the level of skill may range from the ability to understand OHS policy, to reading workplace safety or procedure manuals, to writing reports literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available literacy may be required in English or a community language Work with others and display empathy with client and relatives |