Assessor Resource

HLTHIR402D
Contribute to organisational effectiveness in the health industry

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to work in a range of organisations within the broad context of health service provision

Application of this unit should be contextualised to reflect specific workplace requirements and practices

This unit of competency describes the skills and knowledge required to contribute to effective organisation outcomes in the health industry by practising and promoting legal and ethical work practices to protect client safety and enhance outcomes for the organisation and its clients in the broader health industry context

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over a range of workplace situations

Context of and specific resources for assessment:

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. Assessment may be conducted on more than one occasion to cover a variety of situations

A diversity of assessment tasks is essential for holistic assessment

Resources that may be required for assessment include any documents specific to the work context such as:

organisation policies and procedures concerning client care legal issues

strategic plan, business plan, directory of services, marketing or public relations plan, annual report as appropriate

organisation policies and procedures concerning funding, budgeting and use of key performance indicators

accreditation guidelines and standards

other relevant organisation policies and procedures

duty statements and/or job descriptions

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Awareness of organisation policies / procedures related to own work role

Awareness of organisation's budgeting and budget monitoring processes as they relate to own work functions

Awareness of relevant organisation or department structure and/or any associated agencies

Awareness of sources of funding and funding mechanisms relevant to organisation in line with own work functions

Awareness of appropriate practices to ensure efficient use of resources

Elementary quality improvement principles and processes

General knowledge of legal and ethical issues related to client care and client safety

Importance and basic nature of significant organisation relationships with external industry organisations and individuals

Workplace approach and practices aimed at maintaining sustainability, including environmental, economic, workforce and social sustainability

Performance measures used by the organisation for measuring clinical, operational and financial performance relevant to worker's role and responsibility

Role of the organisation and services it provides

Service profile and catchment area of organisation

Specific legal issues related to client care relevant to own and team roles and responsibilities, including child protection

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply the legal and ethical issues in relation to client care, as relevant to the worker's specific role and responsibilities

Demonstrate active involvement in improving the performance of the organisation in line with of the scope of the worker's role and responsibilities

Demonstrate understanding of the role of the organisation, its relationship to the community and with other industry organisations and communicate this to team members and others when appropriate

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Accurately communicate information to others

Comply with legal requirements specific to worker's role and responsibilities

Encourage other team members and promote good practice

Identify external organisations and other industry participants of importance to the organisation

Identify the services provided by the organisation

Identify and promote the importance of using opportunities to address waste minimisation, environmental responsibility and sustainable practice issues

Participate in accreditation, quality improvement, infection control, work health and safety (WHS) projects, service and process improvements, public relations, marketing, environmental surveys or customer service projects and initiatives relevant to role and responsibilities of the worker

Use key performance indicators relevant to worker's role and responsibilities

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Issues relevant to client rights and responsibilities may include:

Access to appropriate and equitable care

Personal dignity

Privacy, confidentiality and consent

Personal safety and security

Knowledge of the identity and professional status of individuals providing services

Behaviour of relatives and friends

Provision of accurate information

Keeping appointments

Complying with instructions

Respect for the rights of other clients and staff

Legal issues relevant to position and role may include:

Privacy of personal health information

Trade Practices Act

Consent to medical treatment

Duty of care

Release of medical and other clinical records

Coroners Act

Client autonomous right of self-determination

Industrial relations

Catchment area and treatment population may include:

Geographical areas

Age groups

Case mix type

Service related groups

The organisation's operations may be financed by:

State, Territory and Federal governments

Department of Veterans' Affairs

Medicare Plus

Health funds

General and workers' compensation insurers

Church funding sources

Donations, trusts and bequests

Client co-payments

Fees for services provided

Contract payments

Episodic, per diem or block grant funding arrangements

Important relationships with other organisations and individuals may include:

Contracts with health funds

Contracts with the Department of Veterans' Affairs

Relationships between and with general practitioners and specialists

Allied health professionals

Contractors/suppliers of goods and services

Community and church organisations

Research organisations

State, territory and federal departments of health

Local government

Health Insurance Commission

Health Care Complaints Commission

Accreditation bodies

Divisions of general practice

Industrial, employer and professional organisations

Networks with other hospitals and community services

Non-government organisations

Church and charitable organisations

Police

Ambulance

Fire Brigade

Diagnostic services

Environmental Protection Agencies

Referral hospitals

Referring organisations

Activities, functions and strategies contributing to organisational improvement may include:

Those aiming to improve the performance of the organisation in areas of finance, operations and service delivery, such as:

Customer service initiatives

Quality improvement projects

Environmental surveys

Efficiency audits

Public relations and marketing

WHS programs

Team development

Infection control measures

Human resource and industrial relations projects

Use of key performance indicators for efficiency and effectiveness

Budgeting and variance analysis

Use of clinical indicators

Benchmarking

Process improvements

Relationship development with external organisations and service providers

Involvement in facility and service accreditation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure client confidentiality is maintained in accordance with organisation policy and procedure 
Promote respect for rights and responsibilities of clients in the organisation 
Encourage colleagues/team members appropriately to comply with confidentiality requirements, and maintain client rights and responsibilities 
Ensure all work undertaken reflects and promotes understanding of and compliance with the principles of duty of care, legal responsibilities and related organisation goals and objectives 
Ensure work undertaken reflects the role of the organisation and the range of services it provides 
Ensure work undertaken reflects the nature and needs of client groups accessing the services of the organisation 
Work with an awareness of how the organisation's operations are financed 
Recognise the role of other relevant organisations and individuals that contribute to client outcomes 
Maintain and encourage positive relationships between own organisation and other organisations and individuals that contribute to client outcomes 
Contribute to organisational improvement strategies 
Participate in organisational improvement activities and functions 
Monitor own work practice to contribute to improvement of organisation practice and performance 

Forms

Assessment Cover Sheet

HLTHIR402D - Contribute to organisational effectiveness in the health industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTHIR402D - Contribute to organisational effectiveness in the health industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: