Assessor Resource

HLTHIR501C
Maintain an effective health work environment

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to work in a range of health settings such as:

Specific community

Community, regional or remote service provider

Department of a large institution or organisation

Specialised service or organisation

Private provider/owner operator

Application of this unit should be contextualised to reflect specific workplace requirements and practices

This unit of competency covers the skills and knowledge required to maintain an effective work environment in a health setting by monitoring, coordinating and promoting the implementation of ethical, safe and effective work practices in line with established work requirements

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over a range of workplace situations

Context of and specific resources for assessment:

Assessment should relate to specific work role and associated workplace conditions

Resources essential for assessment include any documents specific to the work context such as:

instructions for the use of equipment

specific instructions for staff

emergency response procedures

fire safety policies and procedures

security procedures

relevant accreditation standards

waste management policies and procedures

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Details of accreditation processes and quality improvement practices

Implications of relevant legislation, including:

access and equity

anti-discrimination

infection control

work health and safety (WHS)

privacy

Meaning of duty of care, confidentiality of information and ethical decision-making in relation to own and others' work duties and responsibilities; what constitutes a breach of these and potential ramifications of such breaches

Principles underpinning client-centred health care

Principles of client safety

Organisation procedures relating to:

emergency response

fire safety

safe disposal of goods/waste

security

sustainability in the workplace, including environmental, economic, workforce and social sustainability

Role, function and objectives of the organisation, and relevance to specific workplace requirements

Terms and conditions of employment for staff members

Understanding of relevant organisation procedures, policies, awards, standards and legislation and their application in the workplace

Essential skills:

It is critical that the candidate demonstrate the ability to

Apply knowledge of the ramifications of breaches of duty of care, confidentiality, ethical guidelines and other relevant policies and legislation

Apply understanding of good personal hygiene and risk associated with poor hygiene

Identify own responsibilities within the workplace

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Analyse implementation of workplace procedures and their outcomes to identify areas for improvement

Apply functional literacy skills needed for written and oral information about workplace requirements

Apply high-level decision-making and problem solving skills as required to monitor decision-making processes and provide constructive input to assist others

Create and promote opportunities to enhance sustainability in the workplace

Use high-level communication skills as required by specific work role, including:

interpreting and implementing complex verbal and/or written instructions

providing information and ensuring understanding

reporting incidents in line with organisation requirements

seeking clarification of information provided by others

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Requirements of own work role may include:

Level of responsibility

Organisation guidelines

Individual awards and benchmarks

Legislation relevant to work area

Accreditation standards

Organisation policy on confidentiality may relate to:

Storage of records

Destruction of records

Access to records

Release of information

Verbal and written communication

Organisation procedures, policies, awards, standards and legislation may include:

Australian Council on Healthcare Standards

Home and Community Care Standards

National Association of Testing authorities (NATA)

National Health and Medical Research Council (NHMRC) guidelines for infection control in health care settings

Federal and state/territory legislation

Quality management policy and practice

Current Australian Standards

Aged care accreditation standards

Accreditation and service provision standards of other relevant industry organisations

Relevant health regulations and guidelines, policies and procedures, including child protection

Communication strategies may include:

Active listening

Appropriate language

Appropriate communication aids

Appropriate modes of communication

Appropriate demeanour and body language

Appropriate tone and presentation

Observation

Questioning, clarifying and advising

Providing appropriate and accurate information

Promoting positive client relationship may include:

Acknowledging and greeting courteously

Identifying client needs and attending to them in a timely manner

Handling complaints sensitively, courteously and in accordance with practice protocols

Demonstrating respect for clients' time

A client-centred approach to health includes:

Putting clients and carers at the centre of service delivery

Including clients in decision-making relating to their health care

Involving clients in discussions about service delivery options and issues

Obtaining client consent to examine, treat or work with them

Effective customer service

Employee rights and responsibilities may relate to:

Duty of care responsibilities

Leave entitlements

Attendance requirements

Obeying lawful orders

Confidentiality and privacy of organisation, client and colleague information

Adherence to WHS

Protection from discrimination and sexual harassment in the workplace

The right to union representation

Issues requiring mandatory notification may include:

Protection of children and others identified to be at risk

Issues defined by jurisdictional legislation and/or regulatory requirements

Issues specifically identified by under organisation policies

Improved work practices may relate, for example to:

Enhancing outcomes for clients

Enhancing sustainability of work, such as efficient and effective work practices in relation to:

use of power

use of resources, including for administration purposes

waste management and recycling practices

Enhancing safety of staff and clients

Identifying and implementing improved work practices may include:

Reporting and implementing suggested improvements

Seeking and addressing customer feedback

Monitoring tasks

Responding to surveys and questionnaires

Assessing/observing/measuring environmental factors

Checking equipment

Employer rights and responsibilities may relate to:

Legislative requirements for employee dismissal (i.e Workplace Relations Act)

Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see state/territory and Commonwealth anti-discrimination legislation)

Enterprise workplace agreements

Relevant state and territory employment legislation (i.e. wage rates and employment conditions)

Designated knowledge/skill development may relate to:

Hazard control

WHS

Manual handling

First Aid

Cultural awareness

Infection control

Cardiopulmonary resuscitation emergency response and notification protocols

Fire emergency response procedures for notification and containment of fire, use of fire fighting equipment and fire safety procedures

Security procedures

Quality improvement policy and practice

Discrimination, harassment and bullying in the workplace

Formal and informal resolution of grievances

Waste management

Customer service

Communication, conflict resolution

Others

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised 
Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken 
Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event 
Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure 
Promote respect for rights and responsibilities of others through considered application of work practices 
Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices 
Identify potential conflict of interest in the workplace and take action to avoid and/or address 
Monitor and address communication issues in the workplace 
Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters 
Monitor workplace communication to support accuracy and understanding of information provided and received 
Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes 
Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues 
Promote and assist with the resolution of conflict and interpersonal differences in the workplace 
Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health 
Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care 
Support and maintain a workplace culture of promoting good health by sharing health information 
Monitor and maintain workplace focus on preventing ill health and minimising risk 
Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue 
Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff 
Identify areas for improving work practices and support implementation in line with organisation policies and procedures 
Monitor compliance with relevant accreditation standards applying to work undertaken and address issues 
Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken 
Monitor and support staff efforts to respond positively to improved work practices and procedures 
Ensure issues requiring mandatory notification are identified and reported appropriately 
Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements 
Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia 
Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians 
Work with an understanding of funding mechanisms, and how the organisation's operations are financed 
Monitor own skills/knowledge in relation to ongoing and changing work requirements 
Identify areas for personal development in line with health industry developments, organisation requirements and personal interest 
Take initiative to access and/or create development opportunities to support organisation need and personal career development 
Undertake available formal and informal skill/knowledge development and maintenance activities 

Forms

Assessment Cover Sheet

HLTHIR501C - Maintain an effective health work environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTHIR501C - Maintain an effective health work environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: