Assessor Resource

HLTMI301A
Contribute to client flow and client information management in medical imaging

Assessment tool

Version 1.0
Issue Date: April 2024


The skills and knowledge in this unit of competency are implemented under the supervision of a medical imaging professional, including radiographer, radiologist, sonographer, radiology registrar or medical imaging nurse

The skills and knowledge of this unit of competency are implemented to assist the medical imaging professional and do not equip a worker to perform medical imaging

This function is undertaken in accordance with all relevant legislation, regulations, government policy and industry guidelines and is carried out according to organisation protocols and quality requirements

This unit of competency describes the skills and knowledge required by the worker to support the efficient and timely flow of clients through a medical imaging unit that can be hospital or community based

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Radiation and magnetic field safety requirements must be demonstrated

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on the health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on the health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however, holistic assessment practice with other health service units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place

simulation of realistic workplace setting for assessment

relevant organisation policy, protocols and procedures

Method of assessment may include:

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Client confidentiality and privacy requirements

Client issues that might affect the imaging process and how to respond within the organisation policies and protocols, including:

anxiety

confusion

hoist requirement

challenging behaviour

interpreter requirements

clothing requirements for imaging

Client manual handling requirements for lifting and transferring in the medical imaging environment

Electronic and paper appointment management systems

Infection control requirements in the medical imaging environment

Information technology (IT) terms and meanings in relation to imaging file transfer and risks and ramifications of renaming files

Knowledge required to provide a description of a range of medical imaging processes, what they are used for, the procedure and length of time to undertake the procedure and the images produced by each procedure, including:

general radiography

mammography

fluoroscopy

CT scanning

MRI scanning

ultrasound

angiography

bone densitometry

Occupational health and safety (OHS) requirements within the medical imaging environment, including personal safety requirements in an MRI environment and hierarchy of MRI field control measures

Organisation protocols for the dispatch of client reports

Own work role and responsibilities

continued ...

Essential knowledge (cont'd):

Personal radiation safety requirements in the medical imaging environment, including:

radiation protection principles

awareness of the hierarchy of control measures

responsibilities of employees and employers under relevant regulations and codes of practice

emergency procedures

use and care of personal protective equipment and monitoring equipment

safety signs and their meaning

Principles and practices of effective client flow and list management

Processes for acquiring and processing previous client information

Quality requirements associated with the flow of clients in the medical imaging environment

Relevant policies and protocols of the organisation in relation to client flow in medical imaging and work role

Sterile technique requirements in the medical imaging environment

Sources of client data and information, including:

Picture Archiving and Communication System (PACS)

Radiology Information System (RIS)

Hospital Information System (HIS)

Systems for filing client and other information

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Adhere to own work role and responsibilities

Apply appropriate and accurate medical and radiology terminology to medical imaging processes and in communication with clients and colleagues

Apply basic problem-solving skills to resolve problems within organisation protocols

Apply client manual handling skills

Apply IT skills to operate a scheduling system

Apply communication skills required to:

provide easily understood information about client scheduling

provide easily understood information about medical imaging requirements, within scope of responsibility

support client special needs

Apply literacy skills required to:

read and interpret organisational policies and procedures

Apply teamwork skills

Follow organisation policies and protocols

Identify gaps or inaccuracies in client data

Liaise and report to appropriate person

Operate within infection control and OHS requirements, including personal safety requirements in an MRI environment and hierarchy of MRI field control measures

Operate within personal radiation safety requirements, including:

following required radiation protection and safety procedures

complying with radiation safety signs

seeking advice and further direction when faced with unexpected situations

using and caring for personal protective equipment and personal monitoring equipment

Preserve a sterile environment

Relate to people from a range of social, cultural and religious backgrounds and physical and mental abilities

Use client data and information management systems and file information

Use observation skills to:

identify and report special client needs

identify and report variations to imaging preparation processes and reactions

identify, respond and report anxious clients

respond to challenging client behaviour

Work effectively with clients, colleagues, supervisors and other services/agencies

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Supervision refers to:

Instructing, advising, and monitoring another person in order to ensure safe and effective performance in carrying out the duties of their position

The nature of supervision is flexible, underpinned by organisation protocols and may be conducted by various means, including:

in person

through use of electronic communications media, such as telephone or video conferencing, where appropriate and the task allows

Nature of supervision will be determined by factors, such as:

the task maturity of the person being supervised

issues related to client condition

the need to correct and develop non-clinical aspects such as time management, organisation requirements, communication skills, complexity of the task at hand and other factors supporting the provision of services and working within a team

A person under supervision may not require direct (immediate) and continuous personal interaction, but the method and frequency of supervision will be determined by the designated supervisor in the light of factors outlined above

Facility information management systemmayinclude:

Picture Archiving and Communication System (PACS)

Radiation Information System (RIS)

Hospital Information System (HIS)

Electronic or paper-based systems

Communicate with relevant stakeholders may include:

Telephone contacts with wards:

the day before

on the day

Telephone contact with the client

Relevant medical imaging professionalmay include:

Radiographer

Radiologist

Sonographer

Radiology registrar

Medical imaging nurse

Referral sources may include:

Medical practitioner

Allied health practitioner (i.e. podiatrist, chiropractor or physiotherapist)

Dentist

Nurse practitioner

Client information requirements may include:

Previous medical images

Previous reports

Printing films

Copying medical images to CD or other electronic media

Process CR cassettes after identification by the medical imaging professional

Preliminary interview may include:

Check correct client

Review preliminary preparation (e.g. diet)

Special needs of clientsmay include:

Requirement for hoist

Requirement for interpreter

Challenging behaviour

Anxious clients

Additional preparations according to instructions of a medical imaging professionalmay include:

Provision of water for ultrasound

Provision of oral contrasts for CT

Radiation protection principles may include

A hierarchy of measures including:

avoidance of exposure, where practicable

adoption of safe work practices (e.g. closing doors)

where other means of controlling exposure are not practicable, the use of personal protective equipment

Awareness of 'controlled' or 'supervised' areas with appropriate working rules

Personal protective equipment in a medical imaging environment may include:

Personal radiation monitor and dosimeter

Lead/rubber apron

Lead thyroid apron

Lead gloves

Face shielding

Gloves and gowns

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use the facility information management system to input client data and information according to instructions from a medical imaging professional 
Communicatewith relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional 
Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional 
Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional 
Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional 
Liaise with the relevant medical imaging professional about client flow requirements 
Identify referral sources and client information requirements for the medical imaging process 
Gather and process demographic client information prior to the medical imaging procedure 
Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client 
Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately 
Complete a client preliminary interview where appropriate and according to instructions from a medical imaging professional 
Identify special needs of clients (limited to those identified in the Range Statement) and respond to and report according to organisation protocols and instructions from a medical imaging professional 
Assist clients to change into gowns and/or scrubs where necessary 
Escort clients to and from examination rooms 
Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional 
Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines 
Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional 
Respond to and report challenging client behaviour in manner consistent with organisation protocols 
Report any other observations of concern about client status according to organisation protocols 
Use individual work practices in a manner consistent with radiation protection principles 
Comply with organisation's radiation management plan 
Use required personal protective equipment and personal monitoring in the medical imaging environment 
Comply with all safety signs in the medical imaging environment 
Report any concerns about radiation safety according to organisation protocols 
Use the facility information management system to input client data and information 
Scan medical imaging requests and other client data into the client data system 
Input client demographics into digital imaging system 
Print films and produce CDs, where necessary 
Send imaging requests by facsimile as required 
Reconcile client information with other systems in line with organisation protocols 
Input examination completion statistics according to instructions from a medical imaging professional 
Apply language specific to medical imaging when dealing with client data and information 
File client information according to organisation protocols 
Organise client imaging data for clinical meetings 
Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements 
Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements 

Forms

Assessment Cover Sheet

HLTMI301A - Contribute to client flow and client information management in medical imaging
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Assessment Record Sheet

HLTMI301A - Contribute to client flow and client information management in medical imaging

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