Essential skills: It is critical that the candidate demonstrate the ability to: Work in a safe manner and in accordance with organisation procedures Apply knowledge of routes, delivery and collection points Complete delivery schedules Demonstrate willingness to assist internal and external customers with delivery and collection requirements Work in a logical and organised manner In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Demonstrate correct use of personal protective equipment Demonstrate manual handling techniques Demonstrate range of mobility and transfer techniques as required by the enterprise and OHS policies Demonstrate safe operation of manual handling equipment. Maintain sorting and storage areas in a clean, tidy and well-organised state Use numeracy skills - the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division and recording numbers Use oral communication skills - language competence required to fulfil job roles in a safe manner and specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary. The organisation may require competence in English or community language, depending on client group Use problem solving skills eg the ability to use available resources efficiently and effectively Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation, and which may range from the ability to understand symbols used in occupational health and safety signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and handling chemicals such as cleaning fluids Literacy may be required in English or a community language and literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available |