Assessor Resource
ICAD2003B
Receive and process oral and written communication
Assessment tool
Version 1.0
Issue Date: April 2024
This unit defines the competency required to receive, clarify and document client information and refer for action.
There may be benefit in concurrent learning with the following units:
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
ICAW2011B Work individually or in a team to achieve organisational goals
The following units are linked and form an appropriate cluster:
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
ICAW2011B Work individually or in a team to achieve organisational goals
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)