Assessor Resource

ICADBS501A
Monitor and improve knowledge management system

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to knowledge engineers who are required to support and maintain an existing knowledge management system.

This unit describes the performance outcomes, skills and knowledge required to monitor and improve a knowledge management system.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

monitor existing knowledge management systems

implement strategies to improve a new or existing knowledge management system.

Context of and specific resources for assessment

Assessment must ensure access to:

databases

organisational information requirements

information repositories

current knowledge management systems

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning of candidate to determine knowledge of knowledge management

review of candidate’s completed documentation of knowledge management system

evaluation of candidate’s improvements to existing knowledge management system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate business needs

communication skills to liaise with clients and team members to elicit information via:

interviews, including open and closed interview questions

surveys

literacy skills to write technical reports

planning and organisational skills to:

evaluate client-information needs and match them to appropriate resources

plan for short- and long-term capacity

problem-solving skills to solve problems in existing knowledge management system

research skills to review and renew business knowledge systems

technical skills to work with existing knowledge management systems.

Required knowledge

overview knowledge of:

current practices in the management of information within organisations

information sources available within an organisation

detailed knowledge of:

current knowledge management systems

database structures and construction

procedures for reviewing new systems for organising information.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

clubs

external organisations

individuals

internal departments

internal employees.

Requirements may relate to:

business

database

network

people in the organisation

platform

system.

Information may include:

documents

other output

test pages

web pages.

Systems and processes may include:

computer systems (hardware and software)

networks (local, national or international)

workflows, associated routines and operating procedures.

Process improvements may include:

improved customer relationships

improved international or domestic competitiveness

improved value-adding

new or improved business processes

new products

reduction of production costs.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review structure of existing knowledge management system and develop an understanding of its operation 
Interview clients and staff to determine information requirements 
Identify frequently requested information 
Create a structure for organising information 
Document structure and forward to appropriate person for approval 
Retrieve identified information 
Organise information to follow the approved structure 
Document information structure 
Distribute knowledge management system documentation to clients and staff 
Gather feedback from clients and staff and incorporate into improving systems and processes 
Monitor use of knowledge management system to determine effectiveness 
Make changes to knowledge management system 
Make knowledge management system documentation available 
Implement and monitor process improvements 

Forms

Assessment Cover Sheet

ICADBS501A - Monitor and improve knowledge management system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICADBS501A - Monitor and improve knowledge management system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: