Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate business needs
communication skills to liaise with clients and team members to elicit information via:
interviews, including open and closed interview questions
surveys
literacy skills to write technical reports
planning and organisational skills to:
evaluate client-information needs and match them to appropriate resources
plan for short- and long-term capacity
problem-solving skills to solve problems in existing knowledge management system
research skills to review and renew business knowledge systems
technical skills to work with existing knowledge management systems.
Required knowledge
overview knowledge of:
current practices in the management of information within organisations
information sources available within an organisation
detailed knowledge of:
current knowledge management systems
database structures and construction
procedures for reviewing new systems for organising information.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include: | clubs external organisations individuals internal departments internal employees. |
Requirements may relate to: | business database network people in the organisation platform system. |
Information may include: | documents other output test pages web pages. |
Systems and processes may include: | computer systems (hardware and software) networks (local, national or international) workflows, associated routines and operating procedures. |
Process improvements may include: | improved customer relationships improved international or domestic competitiveness improved value-adding new or improved business processes new products reduction of production costs. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist