Assessor Resource

ICADBS602A
Develop a knowledge management strategy

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to those managing a knowledge management team, or working in a senior role in such a team. Those with line management responsibility should undertake this role.

This unit describes the performance outcomes, skills and knowledge required to develop a knowledge management strategy for an organisation. It includes analysing existing systems, determining requirements and developing a strategy to meet those requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

choose a knowledge management option that meets organisational requirements

develop a knowledge management strategy that is able to be implemented

explain the importance of knowledge management in contemporary organisations.

Context of and specific resources for assessment

Assessment must ensure access to:

sample organisations suitable for the implementation of knowledge management, including business plans

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of candidate’s written report outlining knowledge management plan and strategy

evaluation of candidate’s project setting up first phases of the knowledge management plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate existing knowledge management initiatives and compare these to corporate needs and directions

communication skills to liaise with management, technical staff and end users of an organisation

initiative and enterprise skills to plan strategies

literacy skills to produce reports and proposals

numeracy skills to produce a cost-benefit analysis

planning and organisational skills to plan a strategy to be implemented over time

research skills to identify appropriate technologies to fit with an organisational requirements.

Required knowledge

culture of the business versus traditional business models

database design concepts

internal and external sources of information

legal, ethical and security issues relating to knowledge management

records-management principles

relevant government legislation that may affect business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination

structure of the organisation and its business goals.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Knowledge management concepts may include:

embedded knowledge

embodied knowledge

explicit knowledge

tacit knowledge.

Knowledge management software may include:

non-specialist software features, such as:

meeting software

project software

calendaring software

collaboration software

social software

specialist knowledge management software, such as:

Lotus Notes

Microsoft SharePoint.

Knowledge management strategy may include:

best practice transfer

collaborative technologies

communities of practice

cross-project learning

expert directories

knowledge mapping

knowledge repositories

rewards (motivation)

social web collaboration sites

storytelling (transference of tacit knowledge).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify existing arrangements for the capture and use of knowledge and information from internal and external sources 
Distinguish between arrangements for managing knowledge and information management 
Understand the importance of knowledge management concepts in the identified organisation 
Evaluate the effectiveness of existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards 
1.5 Identify improvements in the organisation's strategic use of knowledge and prepare a cost-benefit analysis 
Investigate methods for capturing and using the knowledge held by people within a business, and identify and evaluate barriers to their use 
Evaluate knowledge management software and make recommendations regarding its usefulness and likely benefit to the organisation 
Investigate incentives and reward systems to support knowledge management for their relevance to a business 
Determine business non-technical requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements 
Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge 
3.2 Design business processes to support knowledge management according to the organisation's knowledge management strategy and budget 
Plan an executive support system as part of the knowledge management strategy to improve managerial decision making according to organisational requirements 
Cost technology requirements for implementation of the strategy and include in knowledge management budgeting 
Design or redesign processes for the periodic review of knowledge management within the business to ensure ongoing efficiency and effectiveness 
Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and knowledge management strategy 

Forms

Assessment Cover Sheet

ICADBS602A - Develop a knowledge management strategy
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICADBS602A - Develop a knowledge management strategy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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Signature:

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