Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate existing knowledge management initiatives and compare these to corporate needs and directions
communication skills to liaise with management, technical staff and end users of an organisation
initiative and enterprise skills to plan strategies
literacy skills to produce reports and proposals
numeracy skills to produce a cost-benefit analysis
planning and organisational skills to plan a strategy to be implemented over time
research skills to identify appropriate technologies to fit with an organisational requirements.
Required knowledge
culture of the business versus traditional business models
database design concepts
internal and external sources of information
legal, ethical and security issues relating to knowledge management
records-management principles
relevant government legislation that may affect business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination
structure of the organisation and its business goals.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Knowledge management concepts may include: | embedded knowledge embodied knowledge explicit knowledge tacit knowledge. |
Knowledge management software may include: | non-specialist software features, such as: meeting software project software calendaring software collaboration software social software specialist knowledge management software, such as: Lotus Notes Microsoft SharePoint. |
Knowledge management strategy may include: | best practice transfer collaborative technologies communities of practice cross-project learning expert directories knowledge mapping knowledge repositories rewards (motivation) social web collaboration sites storytelling (transference of tacit knowledge). |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist