Assessor Resource

ICAICT102A
Operate word-processing applications

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to workers who perform a range of routine tasks in the workplace using fundamental knowledge of word processing under direct supervision or with limited responsibility.

Operating a word-processing application is a core function and essential skill for most businesses.

This unit describes the performance outcomes, skills and knowledge required to operate word-processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

follow OHS requirements

create, open and retrieve documents

customise basic settings

format documents

create tables

add text, objects and images

save and print documents.

Context of and specific resources for assessment

Assessment must ensure access to:

personal computer and printer

word-processing software currently used in industry

documents detailing organisational style guide or policy and OHS requirements

data suitable for use with word-processing packages

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of word-processing operations

direct observation of candidate creating and formatting documents

review of documents prepared by candidate demonstrating word-processing skills, including formatting, tables and images.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to:

interpret user manuals and help functions

read and write basic workplace documents

problem-solving skills to address common operational problems when using word-processing applications

technical skills to:

operate a personal computer (PC)

use a keyboard to enter text and numerical data.

Required knowledge

formatting styles and their effect on formatting, readability and appearance of documents

organisational requirements for ergonomics, such as work periods and breaks

organisational style guide

purpose, use and function of word-processing software.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic work practices may include:

pause exercises

personal strategies:

chair height

footrests

monitor and keyboard alignment

monitor reflection angle

task and postural variety.

Ergonomic work environment may relate to:

air quality

furniture and storage

lighting

noise

temperature.

Information requirements may include:

agendas

letters

memos

minutes

other business documents required by the organisation.

Formatting tools may include:

menu commands within the application:

borders

copy, cut and paste

help

find and replace

shading

spell check

undo.

Font format may include:

combination of typeface and other attributes:

pitch and spacing

size.

Formatting features may include:

bold

hyphenation

italics

underline.

File format may include:

CSV files

doc files

HTML pages

PDF files

SXW (star office) files

RTF files

text files.

Storage device may include:

CD

DVD

external hard drive, including universal serial bus (USB) flash drive

internal hard drive

web storage space.

Images may include:

clip art

graphics

pictures.

Print settings may include:

layout

number of copies

orientation

paper size

sides.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use workplace ergonomic work practices and strategies 
Organise work area ensuring an ergonomic work environment 
Open word-processing application, create document and add data according to information requirements 
Use document templates as required 
Use simple formatting tools when creating the document 
Save document to directory 
Adjust page layout to meet information requirements 
Open and view different toolbars 
Change font format to suit the purpose of the document 
Change alignment and line spacing according to document information requirements 
Modify margins to suit the purpose of the document 
Open and switch between several documents 
Use formatting features and styles as required 
Highlight and copy text from another area in the document or from another active document 
Insert headers and footers to incorporate necessary data 
Save document in another file format 
Save and close document to a storage device 
Insert standard table into document 
Change cells to meet information requirements 
Insert and delete columns and rows as necessary 
Use formatting tools according to style requirements 
Insert appropriate images into document and customise as necessary 
Position and resize images to meet document formatting needs 
Preview document in print preview mode 
Select basic print settings 
Print document or part of document from printer 

Forms

Assessment Cover Sheet

ICAICT102A - Operate word-processing applications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT102A - Operate word-processing applications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: