Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
interact with clients and internal staff
provide customer service to internal customers
literacy and numeracy skills to design, use and develop basic workplace documentation
technical skills to:
undertake basic application troubleshooting
use a computer, scanners, laser printers and specific software.
Required knowledge
broad knowledge of features of application packages
current business practices related to preparing organisational documents
industry standard input and output devices
OHS principles and responsibilities for ergonomics
organisational documentation and style guides
organisational storage and retrieval procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Application softwaremay include: | commercial software applications communication packages graphics packages organisation-specific software presentation applications word-processing packages. |
Document files may include: | database files email messages hypertext markup language (HTML) pages pictures portable document format (PDF) files spreadsheet files Word files. |
Organisational requirements may relate to: | consistent corporate image content restrictions established guidelines and procedures for document production house styles templates. |
Appropriate person may include: | authorised business representative client supervisor. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist