Assessor Resource

ICAICT206A
Install software applications

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to workers who require the information and communications technology (ICT) skills to select, install and upgrade basic commercial software applications within a small to large office environment. Communicating effectively and supporting software application packages are key components of any ICT business or office environment.

This unit describes the performance outcomes, skills and knowledge required to select, install or upgrade basic commercial software applications.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

install software applications through operating system instructions

configure computer to accept new software or upgrade

carry out testing and acceptance according to corporate guidelines.

Context of and specific resources for assessment

Assessment must ensure access to:

PC where software installation may be performed

use of application software currently used in industry

documents detailing organisational testing and acceptance policy and procedures

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s underpinning knowledge of software upgrade requirements, current industry standard application software and acceptance testing procedures

direct observation of candidate upgrading or installing new software.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

communicate with peers and supervisors

support software application deployment

literacy skills to:

interpret user manuals and help functions

make decisions about licensing requirements

read and write basic workplace documents

seek assistance and expert advice

technical skills to:

carry out testing

upload and install software

use computer hardware.

Required knowledge

broad general knowledge of:

client business domain

hardware storage devices

input and output devices

licensing arrangements and responsibilities

operating systems supported by the organisation

organisational guidelines for purchasing

software application packages

software copyright responsibilities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Appropriate person may include:

authorised business representative

client

supervisor.

Organisational requirements may include:

budget

corporate purchasing

guidelines

licensing arrangements.

Software application program may include:

database programs

email programs

internet browsers

spreadsheets

system browsers

word processing.

Licensing requirements may include:

cost of licence

number of licences required

support provided

type of licence.

Computer may include:

laptops

servers

workstations.

Operating system may include:

Mac OS X

Linux

Windows.

Effect may relate to:

data entry

effect on normal business

installation time

problems.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Document client requirements and report to appropriate person 
Act on instructions to meet client requirements, according to organisational requirements 
Investigate and select a software application program that best conforms to requirements and organisational policies 
Obtain application program under instruction from appropriateperson 
Determine licensing requirements and record, according to organisational guidelines 
Ensure target computer conforms to the minimum hardware and operating system requirements of the application program 
Install new or upgraded software application program according to appropriate person or organisational instructions 
Complete the installation process efficiently and effectively to minimise disruption 
Carry out testing and acceptance, according to corporate guidelines, paying particular attention to possible effect on other systems 
Ensure client requirements are satisfied 
Refer outstanding client issues to appropriate person as necessary 

Forms

Assessment Cover Sheet

ICAICT206A - Install software applications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT206A - Install software applications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: