Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
support software application deployment
literacy skills to:
interpret user manuals and help functions
make decisions about licensing requirements
read and write basic workplace documents
seek assistance and expert advice
technical skills to:
carry out testing
upload and install software
use computer hardware.
Required knowledge
broad general knowledge of:
client business domain
hardware storage devices
input and output devices
licensing arrangements and responsibilities
operating systems supported by the organisation
organisational guidelines for purchasing
software application packages
software copyright responsibilities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | employees external organisations individuals internal departments. |
Appropriate person may include: | authorised business representative client supervisor. |
Organisational requirements may include: | budget corporate purchasing guidelines licensing arrangements. |
Software application program may include: | database programs email programs internet browsers spreadsheets system browsers word processing. |
Licensing requirements may include: | cost of licence number of licences required support provided type of licence. |
Computer may include: | laptops servers workstations. |
Operating system may include: | Mac OS X Linux Windows. |
Effect may relate to: | data entry effect on normal business installation time problems. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist