Assessor Resource

ICAICT302A
Install and optimise operating system software

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals in a technical support role who are required to identify the most suitable OS to meet organisational requirements. The unit develops the ability to install, configure and optimise the OS to identified vendor specifications.

This unit defines the performance outcomes, skills and knowledge required to install operating system (OS) software and to make adjustments as a means of optimising the system to accommodate business and client needs.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

install, configure and test an operating system to improve system performance with minimum disruption to clients.

Context of and specific resources for assessment

Assessment must ensure access to:

personal computer where installation may be performed

OS software and technical documentation

organisational documentation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate:

questioning team members, supervisors and clients

installing and testing an operating system

review of candidate’s practical assignments and reports.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

liaise with people working across different levels and in different contexts, such as operating system vendors and clients

literacy skills to:

interpret technical computer installation manuals

obtain written and verbal feedback from clients

present information, such as the use of diagnostic tools

provide verbal instructions to client

technical skills to:

install and configure operating system software

write instructions for clients.

Required knowledge

current industry-accepted hardware and software products

functions and features of operating systems used by the organisation

installation and configuration of systems software

architecture of current technical systems

deployment of current organisational systems

organisational requirements for operating system software

prerequisites for system software installation

set-up and configuration procedures

software packages supported by the organisation

system’s current functionality

system’s diagnostic software

vendor specifications and requirements for installation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operating system may include:

Linux:

Debian

Fedora

Google Chrome OS

Kubuntu

Linux Mint

Red Hat

Ubuntu

Mac OS X

Microsoft Windows:

Windows 2000

Windows XP (32 bit versus 64 bit)

Windows Vista (32 bit versus 64 bit)

Windows 7 (32 bit versus 64 bit)

mobile operating systems:

Android

Blackberry

iPhone

Palm

Symbian

Windows Phone 7 series.

Installation components may include:

configure power management:

hibernate

sleep timers

standby

suspend

wake on local area network (LAN)

demonstrate safe removal of peripherals

device manager:

driver signing

install and update devices drivers

verify

directory structures:

create folders

navigate directory structures

disk preparation order:

format drive

partition

start installation

files:

attributes

creation

extensions

permissions

file systems, such as FAT32 versus new technology file system (NTFS)

installation methods:

boot media, such as DVD, CD, floppy or universal serial bus (USB)

factory recovery partition

install from image

network installation

recover CD

operating system installation options:

file system type

network configuration

repair install

user data migration - user state migration tool (USMT)

verification of hardware compatibility and minimum requirements

virtual memory.

Appropriate person may include:

authorised business representative

client

supervisor.

Boot-utility options may include:

automated system recovery (ASR)

boot options

boot to restore point

disk boot order or device priority

emergency repair disk (ERD)

recovery console

recovery options

safe mode

types of boot devices (disk, network, USB).

Operating system user interface may include:

Windows-adopting interface to undertake similar tasks with chosen operating system:

administrative tools, such as performance monitor, event viewer, services and computer management

command prompt utilities, such as ipconfig, Ping and Telnet

control panel

location of basic network settings between OS versions

MMC

my computer

my network places or home group

run line utilities:

cmd

direct diagnostics (DXdiag)

msconfig

MSINFO32

REGEDIT

start menu

task bar or systray

task manager

Windows Explorer - Libraries in Windows 7.

Organisational requirements may include:

availability of system to be optimised

client support documentation

in-house or vendor

contracting arrangements relating to IT purchasing

IT policy and procedures relating to service levels and installation

level of complexity of technical manuals.

Client may include:

department within the organisation

person with special needs

person within a department

third party.

Feedback mechanism may include:

interview

meeting

questionnaire

survey.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and demonstrate understanding of the purposes of operating system 
Distinguish between batch system, real-time system, multi-tasking system 
Compare and contrast different operating systems and their features 
Identify and demonstrate knowledge of the basic functions of operating system, including file system, memory management, process scheduling 
Identify and demonstrate management of virtual memory 
Contact operating system vendors to obtain technical specifications and system requirements 
Identify the process and steps required to install and configure the operating system using installation components 
Document adjustment recommendations and provide to appropriate person 
Determine and apply knowledge of licensing, hardware and security requirements 
Install, configure and test operating system using installation components and boot-utility options 
Use the relevant operating system user interface to correctly configure the installation 
Optimise the system to meet organisational requirements 
Document the system according to organisational requirements 
Install the operating system with minimal disruption to client or users 
Provide one-to-one instruction about changes to the client or users as required 
Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism 

Forms

Assessment Cover Sheet

ICAICT302A - Install and optimise operating system software
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT302A - Install and optimise operating system software

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: