Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
consult with colleagues and users
evaluate client user requirements
literacy skills to:
interpret organisational guidelines and standards
interpret policy and procedures
interpret technical manuals
write documentation and client procedures
planning and organisational skills to:
effect intended changes
prioritise and organise own work
technical skills to install and configure system software.
Required knowledge
business scheduling requirements
change control procedures
client business domain
current industry-accepted hardware and software products
emerging standards for data and voice communications
system's current functionality
features of system under modification
organisational policy and procedures with regard to system changes
vendor software services with regard to system changes.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
System may include: | business computers financial system information system management system mobile equipment network software. |
Documentation for version control may follow: | audit trails client training International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards maintaining equipment inventory naming standards project-management templates and report writing satisfaction reports version control. |
Client may include: | customer external organisation individual internal department internal employee. |
Users may include: | department within the organisation person within a department third party. |
Implementation may include: | formulating methods for standby operations or contingency plans implementing the entire system. |
Software may include: | commercial software applications in-house or customised software organisation-specific software packaged software. |
Organisational guidelines may include: | communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms making voice or video calls opening mail with attachments personal use of emails and internet access virus risk. |
Organisational standards may include: | communication with stakeholders dispute resolution and modification procedures formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates implementation of financial control mechanisms processes for determining size and cost. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist