Assessor Resource

ICAICT304A
Implement system software changes

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to those working in support roles who are required to update operating systems on client computers with the latest technology fixes.

This unit describes the performance outcomes, skills and knowledge required to implement system software changes and to hand over the modified system to the client's operational area.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

evaluate, document and implement changes to the system with minimum disruption to the system and client users.

Context of and specific resources for assessment

Assessment must ensure access to:

computer

system software currently used in industry

technical manuals and tools

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of the system’s functionality

direct observation of candidate implementing software change

evaluation of candidate’s change process and updated modifications

review reports prepared by candidate, including log books and test results.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

consult with colleagues and users

evaluate client user requirements

literacy skills to:

interpret organisational guidelines and standards

interpret policy and procedures

interpret technical manuals

write documentation and client procedures

planning and organisational skills to:

effect intended changes

prioritise and organise own work

technical skills to install and configure system software.

Required knowledge

business scheduling requirements

change control procedures

client business domain

current industry-accepted hardware and software products

emerging standards for data and voice communications

system's current functionality

features of system under modification

organisational policy and procedures with regard to system changes

vendor software services with regard to system changes.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:

business

computers

financial system

information system

management system

mobile equipment

network

software.

Documentation for version control may follow:

audit trails

client training

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

maintaining equipment inventory

naming standards

project-management templates and report writing

satisfaction reports

version control.

Client may include:

customer

external organisation

individual

internal department

internal employee.

Users may include:

department within the organisation

person within a department

third party.

Implementation may include:

formulating methods for standby operations or contingency plans

implementing the entire system.

Software may include:

commercial software applications

in-house or customised software

organisation-specific software

packaged software.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

making voice or video calls

opening mail with attachments

personal use of emails and internet access

virus risk.

Organisational standards may include:

communication with stakeholders

dispute resolution and modification procedures

formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates

implementation of financial control mechanisms

processes for determining size and cost.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and record required changes to system 
Ensure that documentary evidence exists to support changes and evaluate changes required 
Complete documentation required according to maintenance methodologies 
Clarify and confirm the nature of the changes with the client 
Obtain technical data from reliable sources and request other resources that may be required to complete the changes 
Plan the procedure to effect intended changes 
Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation 
Copy initialisation or configuration files prior to implementation 
Create a roll-back path in the event of failure 
Ensure that changes required in software are made according to project or organisational guidelines 
Test and verify that the changes have been made according to implementation guides and organisational standards 
Demonstrate changes to the client and explain the impact of these changes 
Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required 
Update documentation and repositories according to standards and update modifications made to the change-management system 
Update documentation and client procedures to reflect changes made 
Secure sign-off of acceptance documents by client 
4.3 Facilitate handover of modified system to client's operational area 

Forms

Assessment Cover Sheet

ICAICT304A - Implement system software changes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT304A - Implement system software changes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: