Assessor Resource

ICAICT401A
Determine and confirm client business requirements

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to information technology (IT) personnel who are required to gather information to determine business system requirements to meet client expectations and needs.

This unit describes the performance outcomes, skills and knowledge required to determine client business requirements and verify the accuracy of the information gathered.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

use investigative techniques to interview and document

produce a clear statement of business expectations and needs, including critical business requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

current business needs

a client expectations brief

business objectives

systems, data gathering and appropriate software products

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate documenting a business problem

verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information

review of documented system specifications developed by candidate for approval by client.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

collect and present information

liaise and negotiate with internal and external personnel

participate in teams

initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources

literacy skills to:

gather, analyse and evaluate information

prepare documentation

problem-solving skills to:

participate in the development of strategic initiatives and contribute to solutions

troubleshoot common system problems

research skills to specify, analyse and evaluate broad features of a particular business domain

technical skills to provide current advice on systems and data-gathering products.

Required knowledge

data-gathering techniques

detailed knowledge in areas related to client business

functional organisational charts and their interpretation

physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints

products related to data capture

role of stakeholders and the degree of stakeholder involvement.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problem may refer to:

business

network

system.

Systemmay include:

business

cabling infrastructure

computers

financial information

management

network equipment

software.

Information-gathering methodmay include:

focus groups or observation

interviews

physical-site surveys

questionnaires

surveys

vendor offerings.

Documentation may include:

audit trails

standards:

Australian Standards (AS)

Institute of Electrical and Electronics Engineers (IEEE)

International Electrotechnical Commission (IEC)

International Organization for Standardization (ISO)

Internet Engineering Task Force (IETF)

naming

project management templates

report writing principles

version control.

Appropriate person may include:

authorised business representative

client

supervisor.

Clientsmay include:

customers

employees

external organisations

individuals

internal departments.

System requirements may include:

client user

cost constraints

environment

geography

system functionality.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 
Choose information-gathering method and develop questions appropriate to business problem 
Develop objectives and identify expected outcomes to be achieved 
Document the business problem 
Submit documentation to appropriate person for substantiation 
Use chosen information-gathering method to identify clients of the system and problems they encounter 
Record client responses 
Analyse gathered information to identify new system requirements and establish problem specifications 
Document system requirements and problems 
Analyse physical requirements and identify changes required to implement new systems 
Check documentation to ensure it meets client business needs 
Submit documentation to the client for verification of accuracy and approval 
Make changes to the documentation as necessary and indicated by the client 
Submit documentation to client for final approval or sign-off 

Forms

Assessment Cover Sheet

ICAICT401A - Determine and confirm client business requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT401A - Determine and confirm client business requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: