Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
liaise and negotiate with clients and staff
present information
literacy skills to:
analyse and evaluate information
develop online help and tutorials
write business reports
technical skills to:
design and document user interface, including screen dialogues and batch procedures
prepare and review technical documentation.
Required knowledge
client business area
current industry design principles
current industry-accepted hardware and software products, including broad knowledge of general features and capabilities
current industry-accepted user interfaces, including broad knowledge of general features and capabilities
front-end systems
web design principles.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Requirements may refer to: | business network people in the organisation system. |
Documentation may involve: | business performance data business policies customer feedback business strategic plans change-management plans current systems design plans project management plans. |
User may include: | department within the organisation person within a department third party. |
System environment may include: | business computers financial system information system management system network software. |
Organisational goals may include: | preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment. |
Appropriate person may include: | authorised business representative client supervisor. |
Acceptance criteria may include: | cost implications logistical considerations technical timeframe. |
Design principles may include: | consistency ease of learning familiarity flexibility invisible technology product compatibility protection responsiveness robustness simplicity task compatibility user compatibility workflow compatibility. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist