Required skills
communication skills to:
convey complex and abstract concepts and information
liaise with customers, vendors and suppliers
participate in teams and contribute to solutions and goals
present information, such as the results of testing new technology and proposals to move in new directions
literacy skills to:
interpret industry standards
interpret technical information from vendors and suppliers
numeracy skills to calculate cost and consider financial information
planning and organisational skills to:
estimate scope, time, cost and quality
plan communications and risk management
investigate new technology for new roles in the workplace
problem-solving skills to develop new approaches with new technology
research skills to:
analyse and evaluate information
develop reports and summary findings
gain and maintain relevant and current technical product knowledge
technical skills to:
assess technical information against industry standards
review and test hardware.
Required knowledge
business planning process relevant to the development of data and voice integration and remote access business solutions
client business needs that can be satisfied by the provision of IT products and services
current business practices in preparing reports
current industry and technology information sources
current industry-accepted hardware, cabling and software products, including broad knowledge of general features and capabilities, with particular reference to emerging trends and product design
equipment performance benchmarking
industry networks, key individuals and organisations within the IT industry
information-gathering techniques
quality assurance practices, to promote reliable investigation processes
vendor product directions:
access and security products
next generation networks
self-configuring asymmetric digital subscriber line (ADSL) or cable modem-router-switch for the small office home office (SOHO) market
wireless standards.