Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to:
compare advantages and disadvantages of current and proposed IT systems
evaluate effect of IT changes
determine possible IT client support gaps
review objectives and performance measures
communication skills to:
negotiate with other team members during the planning process
report effect of IT development to appropriate person
literacy skills to:
document recommendations and develop action plans
organise and present information according to business report writing requirements
planning and time-management skills to:
plan client-support service delivery within quality, time and cost parameters
manage client-support services
research skills to:
identify business objectives and future requirements
source basic information from readily available sources.
Required knowledge
analysis and planning approaches to technical problems or management requirements, taking into account the hardware platform used by the organisation, and network and security guidelines
current system functionality to forecast for planning
operating systems supported by the organisation to forecast for planning
possible competing and complementary internal and external operating environments
technology and product directions for evaluating and forecasting vendor and technology trends.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate person may include: | authorised business representative client supervisor. |
Organisational policy and proceduresmay include: | operational financial legal human relations internal and external operating environments. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist