Assessor Resource

Plan process re-engineering strategies for business

Assessment tool

Version 1.0
Issue Date: April 2019

This unit applies to those working in senior positions in the knowledge management or systems development field who are required to evaluate existing systems with a view to redesigning them.

This unit describes the performance outcomes, skills and knowledge required to select a process to be re-engineered, to plan for its re-engineering, and to understand the strategic, organisational and change context in which it is to be re-engineered.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Not applicable.

Employability Skills

Not applicable.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify a process to be re-engineered

prepare an analysis, documenting the impact of changes to the organisation

plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered

design the new process, including key performance indicators and implementation responsibilities.

Context of and specific resources for assessment

Assessment must ensure:

access to:

organisational structure and culture

organisational strategy

stakeholder analysis

ebusiness models

use of:

personal computer

analysis software and modelling software currently used in industry.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of:

benchmarking and change-management processes

process re-engineering

review of documentation prepared by candidate analysing the impact of process re-engineering changes to the organisation

review of the process re-engineering plan prepared by candidate, detailing key performance indicators and implementation responsibilities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to:

analyse changes to:

communication channels

cultural and political impact

organisational structures

technical requirements

training needs

evaluate the scope of the project

communication skills to liaise and negotiate with stakeholders

literacy skills to:

document stages of implementation

write re-engineering plans

planning and time-management skills to prioritise each process according to level of performance

research skills to identify:

boundaries and stakeholders

major processes for re-engineering

technical skills to:

develop a training needs analysis

develop key performance indicators for benchmarking

manage the change-management process.

Required knowledge

copyright and intellectual property

ecommerce standards

industry standards

organisational development and structure

organisational strategy

stakeholder liaison and negotiation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:

development team

project team



Performance may include:

financial or profitability measurements and selection decisions based on:

strategic importance of the process

worst performance.

Client may include:


external organisations


internal departments.

Technical requirements may relate to:




people in the organisation



Appropriate person may include:

authorised business representative



Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify major processes that require re-engineering 
Identify boundaries, stakeholders and strategic importance of each process 
Prioritise each process according to its level of performance 
Select a process to re-engineer and document decision-making process 
Determine the purpose of the selected process, and where it fits into the business strategy 
Evaluate the scope of the process, including stakeholder and strategic impact 
Identify potential risks 
Define the broad objectives of the new process 
Model the new process, taking into account client expectations, cooperation across boundaries and process flow 
Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels 
Document new process and impact of changes 
Develop key performance indicators and implementation responsibilities for the new process 
Communicate information to appropriate person 
Prepare a process re-engineering plan to document stages 
Submit process re-engineering plan to appropriate person for sign-off 


Assessment Cover Sheet

ICAICT512A - Plan process re-engineering strategies for business
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

ICAICT512A - Plan process re-engineering strategies for business

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

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