Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
analytical skills to:
analyse changes to:
cultural and political impact
evaluate the scope of the project
communication skills to liaise and negotiate with stakeholders
literacy skills to:
document stages of implementation
write re-engineering plans
planning and time-management skills to prioritise each process according to level of performance
research skills to identify:
boundaries and stakeholders
major processes for re-engineering
technical skills to:
develop a training needs analysis
develop key performance indicators for benchmarking
manage the change-management process.
copyright and intellectual property
organisational development and structure
stakeholder liaison and negotiation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include:
Performance may include:
financial or profitability measurements and selection decisions based on:
strategic importance of the process
Client may include:
Technical requirements may relate to:
people in the organisation
Appropriate person may include:
authorised business representative
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.