Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
collect and present information
liaise and negotiate with internal and external personnel
manage teams
initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources
literacy skills to:
gather, analyse and evaluate information
prepare documentation
problem-solving skills to:
participate in the development of strategic initiatives and contribute to solutions
troubleshoot common system problems
research skills to specify, analyse and evaluate broad features of a particular business domain
technical skills to provide current advice on systems and data-gathering products.
Required knowledge
data-gathering techniques
detailed knowledge of client business to enable informed IT product provision
products related to data capture
role of stakeholders and the degree of stakeholder involvement.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | external organisations ICT company individuals internal departments internal employees service industry. |
Problem may refer to: | business network system. |
Systemmay include: | business cabling infrastructure computers financial system information system management system network equipment software. |
Documentation may include: | audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), Institute of Electrical and Electronics Engineers (IEEE), Internet Engineering Task Force (IETF) and Australian Standards (AS) standards naming standards project-management templates report-writing principles version control. |
System requirements may include: | client user cost constraints environment geography system functionality. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist