Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate information
literacy skills to:
conduct presentations to a group
work effectively in a group
prepare reports
conflict management skills to deal with grievances, disputes or disagreements
information technology skills for word processing and desktop research
initiative and enterprise skills to identify improvements to quality
literacy skills to prepare reports
planning and organisational skills to plan, prioritise and organise own work
problem-solving skills to resolve issues in the workplace
research skills to gather data and information.
Required knowledge
equity and diversity principles to apply to project
OHS requirements
organisational policy and procedures as they apply to the project
personal safety issues
public sector legislation, codes of practice and other formal agreements that directly impact on business operations
technical knowledge of telecommunications networks
workplace and industry environment as it applies to project.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | internal or external customer owner, management or shareholders. |
Directionmay include: | intended audiences long and short-term goals for the site types of client interactions website intent. |
Business structure may include: | branch business unit conglomerate. |
Traffic content and volumes may include: | hits page views packet sniffing network traffic. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist