Assessor Resource

ICANWK304A
Administer network peripherals

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to frontline technical support personnel responsible for connecting, maintaining and administering peripheral devices attached to networks.

This unit describes the performance outcomes, skills and knowledge required to manage an environment of networked peripheral devices, in order to provide services to client users.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and install peripherals, and connect to network and test operation

manage the use of peripheral services with workstations

maintain networked peripherals according to a maintenance schedule

rectify faulty peripheral services or devices.

Context of and specific resources for assessment

Assessment must ensure access to:

range of peripherals

network administration tools

live network with a representative range of networked client server environments and operating systems

technical records, organisational policies and documentation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate:

managing the use of peripheral services with workstations

rectifying faulty peripherals

maintaining networked peripherals

verbal or written questioning to assess candidate’s knowledge of networked peripherals

review of network peripheral entries prepared by candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to determine failures of peripheral services or devices

communication skills to:

demonstrate use of peripheral services to users

discuss network issues with clients and team members

educate users about the causes of network problems and how to minimise their recurrence

liaise with clients and team members across different levels and in different contexts

literacy skills to:

follow a regular maintenance schedule as recommended by peripheral manufacturer

use meaningful names when configuring the peripheral device's name or new profile

planning skills to plan the installation of peripherals

problem-solving skills to:

fix peripheral mishaps and malfunctions

rectify failures of peripheral services or devices

technical skills to:

administer peripheral services

configure network settings

configure security and access for users

install software

replace components

test peripherals for correct operation

use peripheral management software

use the peripheral device's logging or monitoring features to monitor the health of the peripheral.

Required knowledge

configuration of peripherals for network use

current industry standard network peripherals

general construction and operation of peripheral devices to facilitate troubleshooting.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Peripherals may include:

Bluetooth device

Firewire (IEEE 1394) device

keyboard

laptop

mobile phone

modem

mouse

multimedia kit

pen

personal digital assistant (PDA), such as palmtop

printer

scanner

speaker

tape cartridge

touch pad

universal serial bus (USB) device

wireless fidelity (wi-fi) router.

Users may include:

departments within an organisation

persons within a department

third parties.

OHS standards may include:

electrical safety

ergonomics in the workplace:

correct posture

style and adjustments of chair

type of desk

type of monitor

working position

length of time in front of computer

lighting level

placement of light fittings

repetitive strain injury (RSI) prevention

safe lifting methods

ventilation.

Network may include:

data

local area network (LAN)

private lines

the internet

use of the public switched telephone network (PSTN) for dial-up modems only

voice

virtual private network (VPN)

wide area network (WAN).

Printer may include:

ink jet

laser

network.

Software may include:

commercial

customised

in-house

programming:

assembler

compiler

development tools

system:

computer security

device drivers

operating system.

Applications may include:

database programs

email programs

internet browsers

spreadsheets

system browsers

word-processing.

Network operating system may include:

Linux

Mac

multi-user capability operating system

Novell NetWare 5 or above

Windows 2000 or above.

Consumables may include:

disks:

CD

DVD

ink cartridges

toner cartridges.

Components may include:

CD and DVD drives

central processing unit (CPU)

complementary metal oxide semiconductor (CMOS) battery

fax or modem cards

interface cards

motherboards

motherboards

power supply

random access memory (RAM).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Plan the location of peripherals to provide appropriate services to users and to take into consideration OHS standards 
Connect peripherals to network, using vendor-approved method and technology 
Connect peripherals to computers in the network using parallel, serial or other direct connection methods 
Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays 
Test peripherals for correct operation 
Install software required to manage local and network-connected peripherals 
Use meaningful names for peripherals and control queues 
Configure security and access to allow appropriate users to make use of peripherals 
Configure workstation for peripherals to allow applications to work with peripherals 
Assign priority to control queues 
Use peripheral management software supplied as part of the network operating system (NOS) or by third parties 
Create templates for use on the network 
Configure settings on the network to create maintenance schedules, usage logs, and cost-centre usage statistics 
Demonstrate to the user the methods for using peripheral services from their application or workstation 
Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer 
Replace consumables and components when required 
Fix peripheral mishaps and malfunctions 
Monitor peripheral usage and traffic and recommend additional peripherals if needed 
Determine failures of peripheral services or devices and rectify as required 

Forms

Assessment Cover Sheet

ICANWK304A - Administer network peripherals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICANWK304A - Administer network peripherals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: