Required skills
communication skills to liaise with internal and external personnel on technical, operational and business-related matters
literacy skills to:
interpret technical documentation
write reports in required formats
numeracy skills to:
take test measurements
interpret results
evaluate performance and interoperability of network
planning and organisational skills to plan, prioritise and monitor own work
problem-solving and contingency-management skills to:
adapt configuration procedures to requirements of network
reconfigure depending on differing operational contingencies, risk situations and environments
research skills to interrogate vendor databases and websites to implement different configuration requirements to meet security levels
technical skills to:
select and use server and network diagnostics
test application software and hardware to suit different network applications.
Required knowledge
features of:
current network operating systems (NOS)
current server applications compatibility issues and resolution procedures
broad knowledge of:
compatibility issues and resolution procedures
desktop applications and operating systems as required
documentation skills for networks
error logging and reporting
high availability options for file systems, such as RAID and replication
network directory services
network service configuration
performance tuning options
user authentication
detailed knowledge of:
best practice for implementing backup and recovery procedures
boot process
operating system help and support utilities
operating system installation methods, including installation from: CD or DVD, universal serial bus (USB) boot disk, network and script (automated install)
print management
process and task management, including process termination
task-scheduling utilities
troubleshooting tools and techniques, including network diagnostic utilities
user account and password management.