Assessor Resource

ICANWK501A
Plan, implement and test enterprise communication solutions

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to an information technology (IT) professional who configures and deploys software to supply mail, collaboration and messaging services in an enterprise environment.

This unit describes the performance outcomes, skills and knowledge required to manage deployment and administration of an enterprise messaging environment and enterprise-wide content management and collaboration tools.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

design and implement an enterprise mail system

design and implement an enterprise web portal or content management system

design and implement business collaboration tools

configure network, servers and application software to provide optimal performance, meet security requirements and avoid known conflicts

configure applications to meet customisation requirements

monitor and test the performance of aspects of the solution.

Context of and specific resources for assessment

Assessment must ensure access to:

site where server applications can be installed

networked servers

workstations

switch

wide area network (WAN) service point of presence

client requirements

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of design report for an enterprise communication solution

direct observation of the candidate installing and configuring an enterprise communication solution

verbal or written questioning of required skills and knowledge

evaluation of report that outlines testing procedures, test results and changes made as a result of testing

review of report that outlines the design process, including challenges faced and how these were addressed

evaluation of design and implementation of the system in terms of performance and suitability for business needs.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with internal and external personnel on technical, operational and business-related matters

literacy skills to:

interpret technical documentation

write reports in required formats

numeracy skills to:

take test measurements

interpret results

evaluate performance and interoperability of communication services

planning and organisational skills to plan, design and implement a communications solution

problem-solving skills in a predictable range of network and software compatibility problems

research skills to interrogate vendor databases and websites

technical skills to install and configure multiple server applications in a complex network environment.

Required knowledge

detailed knowledge of:

mail server application

some business collaboration tools

web portal or content management software

overview knowledge of:

administering database servers to support portal applications

backup and restoration of data

firewall configuration

network load-balancing for applications

network server or directory administration

networking infrastructure

security and authentication practices

web server administration.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Prepare existing network may include:

checking for incompatibilities with existing systems

configuring domain names system (DNS) to support mail server

installing any prerequisites

reconfiguring other network services to support mail

removing unsupported legacy components

updating server operating systems to latest version

using vendor tools to check network for readiness to install mail server.

Mail server may include:

Axigen Mail Server

Linux or Unix Sendmail

Microsoft Exchange

Open Xchange Server

Postfix.

Mail-client access may include:

authentication

certificates

internet message access protocol (IMAP)

integration with other services, such as file sharing

mobile devices

post office protocol (POP).

Message integrity may include:

certificates

encryption

Information Rights Management

secure or multipurpose internet mail extensions (SMIME or MIME)

transport layer security (TLS).

Mail-system performance may include:

connectivity:

mail clients to server

simple mail transfer protocol (SMTP) client to server

SMTP server to server

databases

mail flow.

Measures to provide high availability and data recovery may include:

automatic server failover

backups of configuration

backups of databases

clustering

deleted item retention

replicating databases.

Remote access may include:

web-based mail client

virtual private network (VPN)

mobile phone or other device.

Web portal or content-management software may include:

IBM websphere

JBoss

Microsoft SharePoint

Moodle or Equella

Oracle.

Security may include:

access policies

application authentication

database permissions

information rights management

roles and site permissions.

Network infrastructure may include:

firewall configuration

name resolution

network load balancing.

Business collaboration software may include:

Cisco collaboration tools

Domino or Lotus

Groupwise (Novell)

Microsoft SharePoint

Moodle or Equella

wiki engines.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Plan implementation to provide mail services to meet business requirements 
Prepare existing network for mail server installation 
Install and configure mail servers 
Configure users, mailboxes, address lists, distribution lists and user constraints 
Configure mail-client access 
Configure message integrity and anti-spam, antivirus and anti-phishing measures 
Configure message transport to deliver mail within and outside enterprise 
Monitor mail-system performance 
Implement measures to provide high availability and data recovery 
Test functionality 
Plan remote access to mail 
Configure mail system to provide remote access 
Test remote mail access 
Plan namespace and server roles and deploy web portal or content-management software 
Configure access and security 
Configure network infrastructure 
Manage design and customisation of portal and related services 
Monitor performance and logs 
Implement measures to provide high availability and disaster recovery 
Test functionality 
Plan namespace and server roles and deploy business collaboration software 
Configure access and security 
Configure network infrastructure 
Customise to meet business requirements 
Monitor performance and logs 
Implement measures to provide high availability and disaster recovery 
Test functionality 

Forms

Assessment Cover Sheet

ICANWK501A - Plan, implement and test enterprise communication solutions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

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Assessment Record Sheet

ICANWK501A - Plan, implement and test enterprise communication solutions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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