Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to interpret quality metrics, identify issues, root causes and identify the need for improvement processes
communication skills to:
negotiate and establish stakeholder expectations and gather quality requirements
facilitate problem-solving workshops
literacy skills to:
develop quality plans
review recommendations and reports
numeracy skills to develop cost-benefit analyses
project-management skills to develop a life cycle process.
Required knowledge
problem-solving tools and techniques
project-management roles and responsibilities
quality improvement processes and methodology
quality management theory, techniques, tools and methodologies
relevant quality standards.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quality requirements may include: | negotiated trade-offs between cost, schedule and performance as these relate to implementation of quality processes quality aspects that may impact on customer satisfaction requirements from the client and other stakeholders. |
Quality standards may refer to: | ISO 10006:2003, which provides guidance on the application of quality management in projects and other recognised standards and guidelines national and international standards, such as ISO 9004:2008 and 9004:2009 for guidance on implementing continual improvement processes and quality of product and service delivery recognised industry best practices. |
Quality assurance processes refer to: | procedures and processes implemented to ensure agreed quality outcomes based on the specific needs of the project. |
Quality control may relate to: | monitoring compliance with best practice, standards, requirements and solution specifications monitoring the results of regular quality assurance processes, including audits or inspections by internal or external agents recommending continual improvement activities recommending ways to eliminate root causes of unsatisfactory performance of processes or products. |
Quality baselines may include: | standard by which quantitative values captured via quality metrics are compared to, such as stakeholder satisfaction index, which must remain above 90%. |
Quality-control metrics relate to: | measures that have been developed to allow quantitative evaluation of the relative performance of specific processes, activities and outcomes over time defect density schedule variance stakeholder satisfaction index training effectiveness. |
Quality-management tools may include: | benchmarking brainstorming charting processes control charts cost-benefit analysis flowcharts group work activities histograms Pareto charts processes that limit or indicate variation ranking candidates run charts scattergrams statistical methods. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist