Assessor Resource
ICAS2009B
Interact with clients
Assessment tool
Version 1.0
Issue Date: April 2024
This unit defines the competency required to provide routine client support in a professional manner.
There may be benefit in concurrent learning with the following units:
ICAW2002B Communicate in the workplace
ICAW2011B Work individually or in a team to achieve organisational goals
The following units are linked and form an appropriate cluster:
ICAD2003B Receive and process oral and written communication
ICAS2016B Record client support requirements
ICAW2002B Communicate in the workplace
ICAW2011B Work individually or in a team to achieve organisational goals
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)