Assessor Resource
ICAS2016B
Record client support requirements
Assessment tool
Version 1.0
Issue Date: March 2024
This unit defines the competency required to record, prioritise and escalate client support requests.
The following units are linked and form an appropriate cluster:
ICAD2003B Receive and process oral and written communication
ICAS2009B Interact with clients
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)