The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to protect and secure standalone or networked client server environments and operating systems according to system maintenance procedures. Undertaking file back-up, restore, delete and archive are carried out according to back-up and restore procedures.

To demonstrate competency in this unit the learner will require access to:

Back-up guidelines

Anti-virus software

Workstation

Context of and specific resources for assessment

The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.

Assessment must ensure:

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic.

Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAU2005B Operate computer hardware

ICAS2008B Maintain inventories for equipment, software and documentation

ICAU1131B Operate a database application

An individual demonstrating this competency would be able to:

Demonstrate basic operational knowledge in a moderate range of areas

Apply a defined range of skills

Apply known solutions to a limited range of predictable problems

Perform a range of tasks where choice between a limited range of options is required

Assess and record information from varied sources

Take limited responsibility for own outputs in work and learning

Maintain knowledge of industry products and services

Required skills

Communication skills in relation to presentation of information

Basic diagnostic skills in relation to system integrity

Questioning and active listening for clarifying instructions

Basic analytical skills in relation to system integrity

Problem solving skills for a defined range of predictable problems

Problem solving in regard to known problems in routine procedures

Research skills for identifying broad features of current viruses and best practice in virus protection

Required knowledge

Software copyright and General Public Licence (GPL)/copyright responsibilities

Broad knowledge of system performance

Broad knowledge of maintenance procedures

Broad knowledge of inventory procedures

Restore procedures

Broad knowledge of storage and retrieval guidelines

Current industry-accepted hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas

Broad knowledge of diagnostic tools

Broad knowledge of current viruses and protection methods

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware may include:

personal computers

networked systems

tools to perform back-ups such as tapes

streamers

floppy disks

Back-up schedule may occur on:

evenings

weekdays

weekends

monthly

yearly

or a combination

Licensedsoftware may include:

single user licences

corporate licences

educational licences

user-restrictive licences

shareware licences

Operating system may include but is not limited to:

Linux 6.0 or above

Windows 98 or above

Apple OS 8 or above

Storagemedia may include but is not limited to:

diskettes (floppy disks)

CDs

CD-RW (compact disks-read write)

DVD RW

zip disks

solid state hard drives

Appropriateperson may include"

supervisor

teacher

authorised business representative

client

Software may include but is not limited to:

commercial, in-house, packaged or customised software

Organisationalstandards may include but are not limited to:

security procedures

back-up procedures

restore procedures

virus scanning and removal procedures

software licence documentation

reporting of non-compliance software

GPL/copyleft licences

Virusprotection may include but is not limited to:

McAfee

Panda AntiVirus

Protector Plus Antivirus

Symantec Norton Antivirus

Command Antivirus

Vet. AMIvirus