Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
analytical skills to review organisational and technical business solutions
communication skills to liaise with stakeholders and provide training
literacy skills to:
write and dissemination policy
write technical documents
numeracy skills to assess financial risk
planning and organisational skills to:
develop mitigation strategies
manage a project
manage risk and implement contingency plans
technical skills to:
maintain and administer a site
use site design software and hardware.
business process design
business supply chain
copyright and intellectual property relating to new technologies
how business sites fit into corporate strategy
user analysis and the CRM.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Solution may include:
implementing a new system
new hardware and hardware upgrades
new software and software upgrades
Contingency plans may include:
identifying weaknesses and providing for the implementation of a disaster prevention program
minimising disruption to business operations
providing a coordinated approach to the disaster recovery process.
Risk-management plan may include:
insuring against risk may include transferring risk to external technicians or ensuring that indemnity insurance is valid and appropriate to the situation
potential risk events, preferred and alternative risk management strategies and actions, formal arrangements, responsibility assignment, contingency plans and assigned risk responsibilities.
Stakeholders may include:
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.