Assessor Resource

ICASAD504A
Implement quality assurance processes for business solutions

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to senior information and communications technology (ICT) staff in a range of areas who are required to ensure quality in ICT systems.

This unit describes the performance outcomes, skills and knowledge required to define and implement quality assurance processes and procedures to ensure that business solutions achieve quality performance expectations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and implement appropriate processes and procedures to ensure quality expectations are met

produce quality standards that are quantitative and applied universally

document quality assurance standards.

Context of and specific resources for assessment

Assessment must ensure access to:

related quality standards

data related to the business model

quality guidelines

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of quality assurance and appropriate processes

review of candidate’s documented implementation plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to:

analyse current development environment with regard to implementing quality plan

analyse quality performance results

communication skills to liaise with a variety of key stakeholders and customers

literacy skills to:

compile a quality plan

interpret quality reports

planning and organisational skills to schedule the implementation

problem-solving skills to solve quality breakdown issues

technical skills to:

audit website security

test evaluation data

test implementation data

test technical design development.

Required knowledge

copyright and intellectual property relating to IT systems development

features of business models

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

quality concepts applied to IT

quality improvement processes

techniques of technical performance measurement

website architecture, including operating system

website privacy, accessibility and equity legislation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Standards may include:

ISO, IEC and AS standards

organisational standards

project standards.

Stakeholders may include:

community groups

corporate body

end user

government body

internal or external client.

Documentation standards may include:

ISO, IEC and AS standards

organisational standards

policy relating to:

distribution

revision

sign-off and storage

project standards

tools for documenting:

word-processing packages

desktop-publishing packages.

Quality management plan may include:

audit

authorisations and responsibilities for quality control

communications and responsibilities

continuous improvement

critical success factors

measurement criteria and inspection

processes

quality assurance

report

review procedures.

Appropriate person may include:

authorised business representative

client

supervisor.

Quality standards may be specific to:

internal or customer-supplied standards

international standards

national standards

organisational standards.

Client may include:

employees

external organisations

individuals

internal departments.

System may include:

applications

application service provider (ASP)

databases

gateways

internet service provider (ISP)

operating systems

servers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine business quality performance expectations and benchmark standards 
Develop business standards and guidelines for achieving each benchmark 
Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures 
Communicate quality policy and procedures to appropriate stakeholders 
Document expectations, standards and benchmarks in a quality plan based on business documentation standards 
Identify appropriate quality management systems guides, including quality management plan for complex activities 
Write quality policy for business directive 
Create quality management plan for business process 
Distribute quality management plan to key people for feedback 
Analyse feedback to determine if corrective action needs to be taken 
Make changes to quality management plan, if required, to incorporate corrective action 
Allocate key quality tasks and functions to appropriate person as per the quality management plan 
Establish and document a quality reporting and monitoring program 
Check and document skills of staff to ensure that they are able to meet the quality standards required 
Implement quality performance guidelines, procedures and processes as per the quality management plan 
Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes 
Monitor quality process performance as per the quality management plan 
Report on monitoring of quality performance to key decision makers 
Identify and record breakdowns in the system and create corrective action requests 
Take immediate corrective action, where necessary 
Collect, analyse and measure quality performance results against benchmarks to determine quality standards 
Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action 
Determine corrective actions to be taken and assign responsibility for taking the action where appropriate 
Identify who will be responsible for quality improvement 
Implement corrective action solutions and measure performance 
Review and adjust benchmark standards periodically in order to improve quality performance 
Document quality performance results and disseminate the information to stakeholders as appropriate 
Review business procedures at predetermined schedules as part of a management-review process and quality-reporting function 

Forms

Assessment Cover Sheet

ICASAD504A - Implement quality assurance processes for business solutions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

ICASAD504A - Implement quality assurance processes for business solutions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

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Student signature:

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