Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with clients
initiative and enterprise skills to develop strategic initiatives
literacy skills to write technical reports and audit or analysis reports
numeracy skills to calculate hardware prerequisites
planning and organisational skills to:
prepare a risk management and contingency plan
scope, prepare time lines and cost out a project
technical skills to use system diagnostics and utilities.
Required knowledge
current industry-accepted hardware and software product
detailed knowledge of system's current functionality
overview knowledge of:
quality assurance practices
risk-management practices
client business domain
role of stakeholders and the degree of stakeholder involvement.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include: | commercial applications customised in-house organisation-specific packaged. |
Client may be: | department within the organisation third party. |
System may include: | application service provider applications databases gateways internet service providers networks operating systems servers websites. |
Constraints may include: | budget hardware legal constraints policy resource software time. |
Appropriate person may include: | authorised business representative client supervisor. |
Hardware may include: | modems and other connectivity devices, such as digital subscriber line (DSL) modems networks personal computers remote sites servers workstations. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist