Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to present information to staff and others
literacy skills to:
analyse and evaluate documentation
update technical and user documentation
write business reports
planning and organisational skills to:
develop procedures
work in teams
problem-solving skills to analyse and evaluate information
technical skills to:
operate current system
produce documents on various media for distribution
review technical documentation.
Required knowledge
client business domain
current business practices related to preparing reports
current industry-accepted hardware and software products, including their general features and capabilities
documentation standards and tools
role of stakeholders and the degree of stakeholder involvement.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Technical and user documentation may include: | brochures help references online help operational procedures reports system design system functionality system or project specifications technical manuals training materials and self-paced tutorials user guides. |
System may include: | applications databases gateways networks operating systems servers software. |
Appropriate person may include: | authorised business representative client supervisor. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist