Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to interpret technical manuals
learning skills to maintain knowledge of current industry accepted hardware and software products
literacy skills to read and interpret manuals and web sources
planning and organisational skills to plan installations or upgrades in the most efficient manner
problem-solving skills to solve client OS problems
technical skills to select, source and use appropriate software and tools based on analysis of technical needs.
Required knowledge
procedures and techniques involved in the installation and upgrade of OS
procedures and principles involved in unattended OS installation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OS may include: | Mac: Mac 9 Mac X current Windows: Windows 2000 Windows 7 Windows Vista Windows XP legacy Windows: DOS WIN2000/NT/XP WIN95/98/ME (Similar to DOS) Windows 98 Windows ME Windows NT 4.0 WINDOWS VISTA, Windows 7 or current Client OS Windows 95 Unix-like operating systems: BSD and derivations: FreeBSD NetBSD OpenBSD GNU and Linux NextStep Suse Linux available open source OS. |
Profiles may include: | local profiles mandatory profiles roaming profiles. |
Screen management may include: | data projectors multiple screens screen frequency screen resolution. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist