Assessor Resource

ICASAS601A
Implement change-management processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to senior information and communications technology (ICT) staff in a range of areas who are required to manage change in ICT systems.

This unit describes the performance outcomes, skills and knowledge required to apply techniques that facilitate the planning, implementation and monitoring of information technology change.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify elements that require changing

plan, implement, monitor and review change and apply guidelines and policies to the change-management process

maintain appropriate version control

maintain compliance with existing accessibility and other policies.

Context of and specific resources for assessment

Assessment must ensure access to:

international standards

operational data from an organisation

needs analysis data

organisational planning guidelines

version control guidelines

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of:

performance benchmarking

change-management principles

information technology systems

internet and internetworking architecture

server access security procedures and general security issues relating to a particular operating system

review of candidate’s completed documentation of the change process.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to gather and analyse data regarding the priorities and effects of specific changes

communication skills to liaise with stakeholders and team members

literacy skills to write technical reports

planning and organisational skills to prioritise tasks and contingency arrangements

technical skills to:

administer local and remote change procedures

ensure previous system is backed up for a cancelled system change

monitor system security during change and prevent system threats.

Required knowledge

change-management principles

functions and features of current information technology systems

internet, and internet working architecture

principles and structure of performance benchmarking

server access security procedures and general security issues relating to a particular operating system.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Change procedures may relate to:

document

formal procedures that must be adhered to:

check points and sign-offs with documented procedures and templates

communication with stakeholders

dispute resolution

implementation of financial control mechanisms

modification procedures

processes for determining size and cost

incremental

process-based

result of an impact on quality, cost or OHS

socially-based

verbal.

System may include:

application programs

networks

operating systems

websites.

User may include:

department within the organisation

person within a department

third party.

Benchmarks may include:

cost savings

performance

quality

technical.

Stakeholders may include:

community groups

corporate body

end user

government body

internal or external client.

Liaison methods may include:

customer relationship management (CRM) technologies

email

group information sessions

management reviews

needs analysis surveys

newsletters

planning workshops

telephone calls

web information portals

written reports.

Requirements may relate to:

business

network

people in the organisation

system.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and develop change procedures and conventions 
Develop IT change-management plan 
Identify key personnel responsible for change-management policy and procedures 
Train staff and management in change-management procedures and policies 
Evaluate current IT system to determine changing user or business patterns 
Identify key personnel responsible for authorising and implementing change-management plan 
Determine current IT benchmarks 
Compare identified needs against performance benchmarks to identify possible changes 
Assess proposed changes to determine impact 
Notify key personnel of necessary change 
Plan change schedule 
Prioritise changes and allocate resources 
Implement change-management plan and procedures 
Involve stakeholders in the implementation process 
Capture new performance benchmarks to measure changes 
Ensure appropriate liaison methods are used 
Identify training requirements 
Notify stakeholders of change 
Measure change performance against new benchmarks 
Submit performance results to stakeholders 
Obtain sign-off on changes 
Provide appropriate documentation and reporting 

Forms

Assessment Cover Sheet

ICASAS601A - Implement change-management processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICASAS601A - Implement change-management processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: