• ICAU1133B - Send and retrieve information using web browsers and email

Assessor Resource

Send and retrieve information using web browsers and email

Assessment tool

Version 1.0
Issue Date: January 2019

This unit defines the competency required to complete basic internet search tasks as well as send and receive emails with attachments.

The following units are linked and form an appropriate cluster:

ICAS1193B Connect a workstation to the internet

ICAU1128B Operate a personal computer

ICAU1129B Operate a word processing application

ICAU1213B Conduct on line transactions

ICAS2243B Detect and protect from spam and destructive software

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to browse the internet, search for information, send and receive emails and organise the email client application on the computer.

To demonstrate competency in this unit the person will require access to:

Organisational style guide/policy

Organisational policies on internet and email usage

Personal computer with internet capability

Context of and specific resources for assessment

This competency provides one of the fundamental foundation skills for interacting online. In this context, individuals must recognise their own responsibility in having access to the vast services, sites, systems and people provided by the internet.

The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable.

Assessment must ensure

Applications may include a variety of employment related skills including preparatory access and participation skills, broad-based induction skills and/or specific workplace skills. They may also include participation in a team or work group.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAS1193B Connect a workstation to the internet

ICAU1128B Operate a personal computer

ICAU1129B Operate a word processing application

ICAU1213B Conduct on-line transactions

ICAS2243B Detect and protect from spam and destructive software

An individual demonstrating this competency would be able to:

Demonstrate knowledge by recall in a narrow range of areas

Demonstrate basic practical skills, such as the use of relevant tools

Perform a sequence of routine tasks given clear direction

Receive and pass on messages and information

Maintain knowledge of industry products and services

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to implement workstation adjustment according to OH&S guidelines

Basic analysis in relation to a limited range of routine tasks

Low-level decision making in relation to a limited range of routine tasks

Problem solving skills in known areas during normal routine activities

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication

Ability to interpret user manuals

Using a PC and peripherals

Cultural understanding

Required knowledge

Makeup and structure of an internet addresses

Basic technical terminology in relation to reading help files and prompts

Log-on procedures for accessing a PC

Modem speed, traffic loads in relation to times of accessing the internet

Evaluating and assessing the authority, reliability and authenticity of information

Organisational guidelines on internet and email usage ('web etiquette' or netiquette)

Different types of search engines (eg. Google, Alta Vista, Infoseek)

Different types of messages that occur (e.g. error messages, updates, need for installing plug-ins)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Internet browser may include but is not limited to:

Netscape Navigator

Internet Explorer







Internetoptions may include but are not limited to:

configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history

Toolbar can contain:



a combination of both


Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth

Searchengine may include:



Ask Jeeves



Alta Vista




Northern Light

AOL Netfind






Open Text


Go To Dot Com


Meta Search



Savvy Search




Organisationalguidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk (MS windows OS and Mac OS only)

Files may include but is not limited to:

html pages

pdf files

text files



email messages

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Open an internetbrowser and set a home page of personal choice by setting internetoptions 
Adjust the display of the internetbrowser to suit personal requirements 
Modify toolbar to meet user and internetbrowser needs 
Access a particular website, note privacy and other conditions of use and retrieve data 
Enter a uniform resource locator (URL), in the address line of the internet browser 
Locate and select appropriate search engine and define search expressions based on the data required 
Save search expression results and present them in a report according to the information requirements 
Create a bookmark within the internetbrowser or a link for the required web page and save it in a bookmark folder 
Modify the internetbrowser options for printing and print a web page 
Close the internet browser 
Select searchengine and using key word search research the concept of netiquette (or web etiquette) 
Review rules of good online manners from at least two netiquette sites 
Develop a personal list of netiquette principles to be applied to email and newsgroup discussions 
Check that these are consistent with organisational policies 
Open an email application package and create a new email message 
Add addressee to the email message 
Compose the text of an email message according to organisational guidelines 
Create and add an automatic signature for the user, so that it appears automatically in every new email message that the user creates 
Attach files to the email message, using the attachment feature 
Determine and set a priority for an email message and spell check and edit text as required 
Send the email message 
Reply to received messages and forward as appropriate, using the carbon copy and forward features 
Open and save an attachment to the relevant folder 
Search for an email message and set a priority setting or delete as necessary 
Sort inbox according to sender's name and date received 
Save email messages in a folder 
Compact folder to save space 
Print an email message 
Manually add an email address to the email package address book 
Update the address book by transferring the email address from a received message 
Create a distribution list and send out email message 


Assessment Cover Sheet

ICAU1133B - Send and retrieve information using web browsers and email
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

ICAU1133B - Send and retrieve information using web browsers and email

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: