Relate to clients on a business level
Issue Date: January 2019
This unit defines the competency required to formulate and implement service level agreements.
The following units are linked and form an appropriate cluster:
ICAA4041C Determine and confirm client business expectations and needs
ICAW4026B Coordinate and maintain work teams
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)