Assessor Resource

ICAWEB404A
Maintain website performance

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to information technology (IT) personnel who take responsibility for maintaining website performance.

This unit describes the performance outcomes, skills and knowledge required to ensure that a website maintains performance levels during peak traffic times and full use access.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

maintain website performance against benchmarks

ensure that website meets specifications

identify and rectify faults where performance criteria are not met

implement scheduled and non-scheduled maintenance

effectively monitor and tune website performance.

Context of and specific resources for assessment

Assessment must ensure access to:

web servers and websites

technical requirements

web-traffic diagnostic tools, including timing tools to gauge website response times

appropriate learning and assessment support when required.

Testing the website under different conditions of load is essential to understanding how it behaves from the client's perspective. Thus, testing tools should include some way of simulating traffic from numerous users.

Operations must be according to organisational policy and procedures.

Managing the performance of a website should be done under competent supervision where there is a clearly defined range of contexts for ensuring that ongoing demands on the site are met.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of policy and procedures related to website performance, with theoretical knowledge of security issues

observation of candidate maintaining website performance against benchmarks

review of supporting documentation of the candidate’s ability to manage website performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with clients and staff

literacy skills to interpret standards and requirements

numeracy skills to evaluate performance statistics

planning and organisational skills to:

conduct user analysis

implement and administer maintenance schedules

technical skills to conduct website analysis.

Required knowledge

detailed knowledge of:

security issues, such as denial of service, viruses and hackers

website server architecture (e.g. Linux, Windows, Unix)

overview knowledge of:

Australian Computer Society Code of Ethics

business process design

commonwealth Privacy Act 2000

impact of copyright and intellectual property requirements on website performance

website security protocols

workload (web traffic) metrics.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Specifications may include:

current system functionality

technical requirements

user problem statement.

Business requirements may include:

customer

inventory

payroll

supplier

tax requirements of the organisation.

Requirements may relate to:

business

network

people in the organisation

system.

Policies may include:

awareness raising policy

forensic procedures

incident response procedures

network intrusion detection systems

training.

System may include:

hardware

software components that run a computer.

Software may include:

commercial

customised software

in-house

packaged.

Documentation may follow:

audit trails

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

naming standards

project management templates

report writing principles

version control.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review client performance expectations from specifications and business requirements 
Test administration and maintenance requirements against specifications and business requirements 
Establish performance benchmarks from specifications and business requirements 
Ensure performance benchmarks are tested 
Record measured performance benchmarks against specifications 
Measure actual website performance against performance benchmarks in key areas and record outcomes 
Establish procedures and policies for maintaining stability of actions and processes related to the website 
Identify faults or suggest improvements to the website 
Implement improvements according to business requirements and organisational policy and procedures 
Establish automatic fault reporting procedures and processes 
Monitor and maintain website security measures 
Implement administration and maintenance schedules 
Establish preventative maintenance and administration indicators and ensure an alert system is enabled 
Track user activities and make changes to policies or procedures, depending on findings 
Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies 
Record performance inconsistencies and incorporate learning into revised policy and procedures 
Use diagnostic and software tools to identify and correct website faults 
Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website 
Complete and record fault correction and maintenance reports 
Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems 
Review security tools and procedures and conduct improvements where necessary 
Document and implement maintenance schedules 
Review maintenance and administration documentation according to policy and procedures, in order to identify areas for performance improvement 
Update the website on a regular basis, including information, links, multimedia links and back-end software 
Provide a timely and appropriate response to client to provide improvement or maintenance suggestions 

Forms

Assessment Cover Sheet

ICAWEB404A - Maintain website performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAWEB404A - Maintain website performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: