Assessor Resource

ICPPR386A
Troubleshoot digital media

Assessment tool

Version 1.0
Issue Date: April 2024


The unit requires the application of troubleshooting techniques to solve problems in relation to digital media, for individuals working in the digital sector.

This unit describes the performance outcomes, skills and knowledge required to problem solve failed digital media processes and products. It includes logical systematic analysis to determine the source of a problem so it can be solved.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify substandard printing performance and apply corrective solutions

find and use information relevant to the task from a variety of information sources.

Context of and specific resources for assessment

Assessment must ensure:

that conditions are typical ambient conditions found in the workplace

access to relevant facilities, equipment and materials used for digital printing, such as full-colour production, digital presses or wide format printers

use of culturally appropriate processes and techniques appropriate to the language and literacy capacity of learners and the work being performed.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence

third party workplace reports of on-the-job performance by the candidate

practical demonstration by the candidate in applying troubleshooting techniques to solve problems in relation to digital media.

Guidance information for assessment

Holistic assessment with other digital production units relevant to the workplace and job role is recommended, such as:

ICPPR392A Set up and produce specialised digital print.

For valid and reliable assessment of this unit, evidence should be gathered over a period of time through a range of methods for assessment to indicate consistent performances.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

occupational health and safety (OHS) skills for operating machinery, such as safely switching off machinery before cleaning is started

communication skills for expressing ideas and information by interpreting job tickets and requirements

collecting, analysing and organising skills for collecting and assessing data about how machine specifications affect substrate performance

literacy skills sufficient to prepare reports, briefing notes and complete workplace documentation

planning and organising skills for testing the performance of different substrates on output devices

teamwork skills for maintaining the production process in association with other workers

numeracy skills for using densitometry when calibrating for different substrates

problem-solving skills for recognising performance faults and determining adjustments to correct them

technical skills for using a range of printing devices

Required knowledge

relevance and location of machine manuals, safety and other documentation and the information included in these documents

location of other sources of information

output devices expected for printing performance on a particular substrate

how the same substrate can perform differently on various output devices

how moisture can affect print quality

correct storage procedures for substrates

different printing defects that can be cause by lack of calibration

problem-solving methodologies, including empirical, Ishikawa and brainstorming

research techniques

online forums and networks

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Printing devices may include:

non-impact printing machines, including:

inkjet

laser

wide format with computerised monitoring and/or control.

Workplace procedures may include:

notifying the supervisor

notifying the maintenance department

contacting the equipment supplier manufacturer.

Process for investigation may include:

empirical

diagnostic investigation using manuals and service calls.

Materials may include:

range of print media and paper, such as:

coated

uncoated

card

canvases

vinyl and plastic.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Operation of printing device is determined to manufacturer's specifications 
Outputs are identified as consistent with normal operation by comparison to proofs, dummy copies or samples 
Signs of equipment degradation and impending failure are identified and appropriate follow-up action is taken according to workplace procedures 
Equipment outputs are inspected to determine nature of the problem 
Nature of substandard performance is defined and reported 
Causes of substandard performance are identified using a process for investigation 
Records are reviewed to ensure that device had been maintained according to manufacturer's specifications 
Calibration records are reviewed to ensure system is within calibration 
Appropriate test procedure, materials and equipment are verified 
Performance tests are conducted as appropriate to investigation 
Equipment and/or testing variables are analysed to develop list of possible causes of substandard performance 
Causes or substandard performance are isolated using the process for investigation 
Corrective action is proposed and trialled based on investigation 
Trial data is monitored to ensure outputs are consistent with normal operation 
Trial results are reviewed to confirm validity of corrective action 
Workplace records are maintained as required 

Forms

Assessment Cover Sheet

ICPPR386A - Troubleshoot digital media
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICPPR386A - Troubleshoot digital media

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: