Assessor Resource

ICPSUP684
Determine and improve process capability

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to process capability; which is a statistical concept that allows a practitioner to assess required performance against actual (as distinct from design) capability of the process. Process capability is typically calculated using standard deviations.

It applies to individuals working as managers, or in a technical expert support role, who are responsible for developing plans to improve process capability and, following agreement, implementation of the plans to improve process capability.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain data for process capability study

1.1 Identify the process requiring capability analysis

1.2 Obtain process capability data

2. Analyse data

2.1 Identify causes of systematic variation in liaison with relevant personnel

2.2 Develop solutions to eliminate/minimise systematic variation in liaison with relevant people

3. Take action to improve process capability

3.1 Develop plans to implement solutions

3.2 Liaise with relevant people to implement solutions

3.3 Gain necessary approvals as required

3.4 Monitor implementation and make adjustments as required

3.5 Determine new/revised process capability

3.6 Implement revised process capability regime

Evidence of the ability to:

implement and review either ONE complex process capability system or SEVERAL smaller systems and make process improvements using process capability as a tool for monitoring and improvement or a suitable project

provide a portfolio of evidence to show that the implementation and review has included process capability studies, the improvement to process capability, and how the improvements were implemented.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline data collection and processing methods and techniques

describe concepts of variability and normal distribution

describe three sigma or six sigma processes

explain how to recognise assignable causes (random and non-random results)

outline causes of random variation

identify causes of different types of non-random results

understand process capability sufficiently to translate data into variations in the process and determine methods of controlling them.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to an organisation using process capability.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain data for process capability study

1.1 Identify the process requiring capability analysis

1.2 Obtain process capability data

2. Analyse data

2.1 Identify causes of systematic variation in liaison with relevant personnel

2.2 Develop solutions to eliminate/minimise systematic variation in liaison with relevant people

3. Take action to improve process capability

3.1 Develop plans to implement solutions

3.2 Liaise with relevant people to implement solutions

3.3 Gain necessary approvals as required

3.4 Monitor implementation and make adjustments as required

3.5 Determine new/revised process capability

3.6 Implement revised process capability regime

Evidence of the ability to:

implement and review either ONE complex process capability system or SEVERAL smaller systems and make process improvements using process capability as a tool for monitoring and improvement or a suitable project

provide a portfolio of evidence to show that the implementation and review has included process capability studies, the improvement to process capability, and how the improvements were implemented.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline data collection and processing methods and techniques

describe concepts of variability and normal distribution

describe three sigma or six sigma processes

explain how to recognise assignable causes (random and non-random results)

outline causes of random variation

identify causes of different types of non-random results

understand process capability sufficiently to translate data into variations in the process and determine methods of controlling them.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to an organisation using process capability.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the process requiring capability analysis 
Obtain process capability data 
Identify causes of systematic variation in liaison with relevant personnel 
Develop solutions to eliminate/minimise systematic variation in liaison with relevant people 
Develop plans to implement solutions 
Liaise with relevant people to implement solutions 
Gain necessary approvals as required 
Monitor implementation and make adjustments as required 
Determine new/revised process capability 
Implement revised process capability regime 

Forms

Assessment Cover Sheet

ICPSUP684 - Determine and improve process capability
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

ICPSUP684 - Determine and improve process capability

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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