Assessor Resource

ICTDBS602
Develop a knowledge management strategy

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop a knowledge management strategy for an organisation. It includes analysing existing systems, determining requirements, and developing a strategy to meet those requirements.

It applies to individuals who may be managing a knowledge management team, or who are working in a senior role with line management responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

1.2 Distinguish between arrangements for managing knowledge and information management

1.3 Analyse the importance of knowledge management concepts in the identified organisation

1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

2. Evaluate knowledge management options

2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business

2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

3. Develop a knowledge-management strategy

3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Evidence of the ability to:

choose a knowledge management option that meets organisational requirements

develop a knowledge management strategy able to be implemented.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the importance of knowledge management in contemporary organisations

differentiate between the culture of the business versus traditional business models

explain database design concepts

identify both internal and external sources of information

outline legal, ethical and security issues relating to knowledge management

explain records management principles

identify relevant government legislation that may affect business operation, especially in regard to:

workplace health and safety (WHS)

environmental issues

equal opportunity

industrial relations

anti-discrimination

describe the structures of organisations and their business goals.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:

equipment and materials

industry software packages

sample organisations suitable for the implementation of knowledge management (including business plans).

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

1.2 Distinguish between arrangements for managing knowledge and information management

1.3 Analyse the importance of knowledge management concepts in the identified organisation

1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

2. Evaluate knowledge management options

2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business

2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

3. Develop a knowledge-management strategy

3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Evidence of the ability to:

choose a knowledge management option that meets organisational requirements

develop a knowledge management strategy able to be implemented.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the importance of knowledge management in contemporary organisations

differentiate between the culture of the business versus traditional business models

explain database design concepts

identify both internal and external sources of information

outline legal, ethical and security issues relating to knowledge management

explain records management principles

identify relevant government legislation that may affect business operation, especially in regard to:

workplace health and safety (WHS)

environmental issues

equal opportunity

industrial relations

anti-discrimination

describe the structures of organisations and their business goals.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:

equipment and materials

industry software packages

sample organisations suitable for the implementation of knowledge management (including business plans).

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources 
Distinguish between arrangements for managing knowledge and information management 
Analyse the importance of knowledge management concepts in the identified organisation 
Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards 
1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis 
Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use 
Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation 
Investigate incentives and reward systems to support knowledge management for their relevance to a business 
Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements 
Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge 
3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget 
Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements 
Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting 
Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness 
Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy 

Forms

Assessment Cover Sheet

ICTDBS602 - Develop a knowledge management strategy
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Assessment Record Sheet

ICTDBS602 - Develop a knowledge management strategy

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