List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for DRE fault identification | 1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work 1.2 Notify customer to verify fault report and arrange for site access to comply with security arrangements 1.3 Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work 1.4 Identify existing warranties, service agreements and equipment specifications and documentation covering digital reception equipment 1.5 Select and obtain tools and materials appropriate for the work order |
2. Assess likely cause and location of fault | 2.1 Verify system details to assist with fault identification 2.2 Assess available data and historical trends to determine likelihood of fault being the set top fault or existing customer equipment or cabling fault 2.3 Rank likely causes of fault in order of probability ensuring a methodical approach to fault-finding is used 2.4 Discuss problem fully with customer and advise of likely charges |
3. Perform tests to diagnose fault | 3.1 Conduct visual inspection of system for likely damage following work health and safety (WHS) and environmental requirements 3.2 Check connections, plugs, terminations and leads for operation 3.3 Measure signal strength at wall plate and beyond to ensure adequate signal level for equipment processing 3.4 Conduct functional test of facilities to identify faulty equipment 3.5 Progressively isolate fault to remove likely variables from assessment using manufacturer’s diagnostic chart 3.6 Locate fault with minimal disruption to client activity, in the shortest possible time 3.7 Provide customer with regular progress reports |
4. Rectify faults | 4.1 Identify faulty cabling parts and equipment and replace or repair according to service agreement 4.2 Advise customer of cost of repair if service agreement does not exist 4.3 Re-program equipment to customer requirements if required 4.4 Complete work in a manner safe to repairer and customer |
5. Provide replacement service to customer | 5.1 Provide customer with temporary replacement equipment similar to existing equipment while faulty equipment is being repaired 5.2 Program replacement equipment to customer requirements 5.3 Test replacement service for functionality before handover – to meet customer satisfaction |
6. Clean up worksite and complete documentation | 6.1 Remove waste and debris from site and dispose of in a safe and environmentally appropriate manner 6.2 Restore site to original condition and customer satisfaction 6.3 Prepare invoices and other financial documentation, where required, and present to customer 6.4 Obtain authorised signatures on required documentation to confirm acceptance of completed work |
Evidence of ability to:
determine parameters for addressing digital reception faults for a customer and keep customer informed on progress
apply a methodical approach to fault identification
use test equipment to identify faults
interpret test results
install temporary equipment while repairs are affected
repair faults, repair cable terminations or replace faulty cable equipment and test to verify correct function
complete documentation in accordance with enterprise requirements and present to customer for approvals.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
discuss broad knowledge of whole industry product range
outline customer service principles, particularly dealing with customers face to face
explain enterprise methods for test analysis and diagnosis
discuss enterprise or service specific knowledge of products and services supplied
review work health and safety (WHS) general principles and enterprise specific job safety analysis (JSA) requirements
give an overview knowledge of:
objectives and methods of training for product use for customer education
radio frequency (RF) theory, principles and safety
telephony principles to support return path awareness
identify pre-installation enterprise-specific requirements
state quality assurance of enterprise requirements
explain return path technology
list signal measurement and other enterprise-specific tools
discuss understanding of contemporary equipment and connection methods.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the Telecommunications – Digital Reception Technology industry and include access to:
site for digital reception equipment installation
digital reception equipment currently used in industry
test equipment required for digital reception equipment installation and testing.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.