List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Evaluate existing customer equipment | 1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work 1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements 1.3 Notify supervisor of identified safety hazards at worksite and complete job safety analysis (JSA) before commencing work 1.4 Use test equipment to verify customer equipment is operational prior to installation 1.5 Assess equipment capabilities and connection types against customer requirements for suitability 1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations 1.7 Produce an installation diagram using appropriate drawingsymbols to indicate connection details of customer system |
2. Design and build a multiple service customer system solution | 2.1 Determine connection requirements and pathways for eachservice to be connected and locate a signal source for each service 2.2 Confirm compatibility for proposed pathway options connections to existing system and for optimalperformance 2.3 Produce preliminary connection plan with block diagrams and specifications to optimise system performance 2.4 Evaluate connection plan design to determine any localspectrum management issues arising from multiple services 2.5 Produce final connection design with amendments to eliminate local spectrum managementcontentions, if required 2.6 Select and connect cables according to connection plan using appropriate materials 2.7 Activate equipment to check network operation 2.8 Resolve connection issues that arise during build phase and modify connection plan |
3. Provide enterprise equipment with multiple services | 3.1 Determine optimal method of connection to each service source according to client specifications 3.2 Connect service to system following work health and safety (WHS) and environmental requirements, and test to identify and rectify connection issues 3.3 Notify service provider if problems cannot be rectified locally, and escalate unresolvable connection issues accordingly |
4. Configure services and optimise customer system across multiple services | 4.1 Conduct clientspecific and customer set-up operations for each service 4.2 Test performance of enterprise and customer equipment across a range of settings 4.3 Test integrated performance of system across multiple services 4.4 Record and evaluate test results to satisfy manufacturer’s operational margins 4.5 Tune customer equipment for optimal integrated performance across multiple services 4.6 Restore site to original condition and customer satisfaction |
5. Train customer and complete contract documentation | 5.1 Conduct customer training appropriate to equipment, services and vendor literature 5.2 Complete appropriate records and update administration systems according to enterprise policy 5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy 5.4 Provide warranties to customer in required format where work and equipment are subject to warranty 5.5 Prepare invoices and other financial documentation where required and present to customer 5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work |
Evidence of ability to:
identify service requirements of a range of contemporary products
design and build a multiple service customer system solution
install and integrate at least two services to a customer system comprised of at least three equipment components applying all related work health and safety (WHS) requirements and work practices
activate and optimise customer equipment using two or more signal sources
configure services and optimise customer system across multiple services
conduct functionality tests and interpret results
provide customer training appropriate to the equipment.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
list contemporary equipment and connection methods
outline customer service principles, particularly dealing with customers face to face
discuss enterprise or service specific knowledge of products and services supplied
describe equipment types:
amplifiers
couplers
taps
splitters
describe home automation
identify functions of home theatre system components
explain modulation techniques
discuss WHS general principles and enterprise specific job safety analysis (JSA) requirements
assess performance adjustments for tuning, balancing and replacing components
summarise quality assurance of enterprise requirements
evaluate security systems
review test analysis and diagnosis (enterprise diagnosis methods)
identify test equipment and signal measurement and other enterprise-specific tools
explain principles of video and audio technologies
explain wireless local area networks (WLANs)
explain wireless technology.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the Telecommunications – Digital Reception Technology industry and include access to:
a site for data delivery modes integration
equipment currently used in industry
test equipment required for data delivery integration.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.