List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance Criteria |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to develop training program | 1.1 Confirm training specifications required for a specific product with client 1.2 Research available and relevant material and prepare an outline for proposed training 1.3 Present and confirm suitability of proposed outline with client 1.4 Determine training schedule parameters 1.5 Establish criteria for post-training evaluation |
2. Design training program and support material | 2.1 Develop training program that follows a logical sequence and builds on existing knowledge of recipients 2.2 Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices 2.3 Develop training delivery style to suit skills of recipient 2.4 Review and amend training material prior to product, equipment or facility changes being introduced by the company 2.5 Develop training schedule to meet needs and schedules of recipients |
3. Deliver training to sales and technical staff | 3.1 Deliver training sessions in a systematic fashion and in a format suitable to client’s needs 3.2 Monitor student performance against pre-determined criteria 3.3 Provide feedback on student performance against pre-determined criteria 3.4 Evaluate training session against pre-determined criteria on completion, and identify potential improvements |
4. Complete documentation | 4.1 Record session evaluation and feedback from recipients 4.2 Present report to client on effectiveness of training sessions and recommendations for improvements |
Evidence of ability to:
develop and deliver training programs for clients to operate new or modified equipment installations
establish and use criteria to measure and report on training program effectiveness.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe equipment relative to customer requirements, customer telecommunications applications and related equipment
describe features and applications of telecommunications products relative to customer requirements
identify and outline common training methodologies for vendor training
identify, locate and evaluate reference documents relevant to training and after training support.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Education field of work and include access to:
suitable training resources and facilities
relevant product information
applicable industry software packages.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.