Assessor Resource
ICTICT209
Interact with ICT clients
Assessment tool
Version 1.0
Issue Date: April 2024
This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner.
It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)